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"An error in the Plug-in Service program occurred…" appears when installing Security for Mac (TMSM) Plug-in

    • Updated:
    • 27 Sep 2016
    • Product/Version:
    • Trend Micro Security for Mac 1.5
    • Trend Micro Security for Mac 2.0
    • Platform:
    • Windows 2003 Datacenter Server Edition 64-bit
    • Windows 2003 Standard Server Edition 64-bit
    • Windows 2008 Standard Server Edition 64-bit
Summary

When installing the OfficeScan TMSM plug-in on a 64-bit Windows operating system, the following error message appears:

An error in the Plug-in Service program occurred. Unable to install Trend Micro Security. Microsoft .NET Framework 2.0 is required before Trend Micro Security can be installed

The following also appears in the OfficeScan debug logs:

2010 08/05 13:30:26 [0c60 : 0d58] (00) (D) [cgiShowAoS][cgiShowAoS.exe:1.0.0.3163]
[PLM Server CGI] Return Buffer=[ C00000000051202Unable to install Trend Micro Security. Microsoft .NET Framework 2.0 is required before Trend Micro Security can be installed ], Buffer Length=[144] - [cgi_ShowAoS.cpp(237)]

Details
Public

This issue happens because by default, TMSM requires Microsoft .NET Framework 2.0, while Windows 64-bit servers come with Microsoft .NET Framework 4.0.

To resolve this issue, you need to add registry keys on the server. Use the NewNetFwk2.zip file to add the registry entries.

To add the registry entries:

 
Always back up the whole registry before making any modifications. Incorrect changes to the registry can cause serious system problems.
  1. Extract the NewNetFwk2.zip file to any location. Use "trend" for the password.
  2. Double-click NewNetFwk2.reg to generate the missing registry keys.
  3. Open the Registry Editor and check the following registry keys:
    • HKEY_LOCAL_MACHINE\SOFTWARE\Wow6432Node\Microsoft\
      .NETFramework\Policy\AppPatch\v2.0.50727.00000
    • HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\.NETFramework\
      Policy\AppPatch\v2.0.50727.00000
  4. Install Security for Macintosh (TMSM).
Premium
Internal
Rating:
Category:
Install
Solution Id:
1057269
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