Sign In with your
Trend Micro Account
Need Help?
Need More Help?

Create a technical support case if you need further support.

Upgrading InterScan Messaging Security Suite (IMSS) 7.0 to version 7.1

    • Updated:
    • 11 Feb 2015
    • Product/Version:
    • InterScan Messaging Security Suite 7.1 Windows
    • Platform:
    • Windows 2003 Enterprise Server
    • Windows 2003 Standard Server Edition
    • Windows 2003 Standard Server Edition 64-bit
    • Windows 2008 Enterprise Server
    • Windows 2008 Enterprise Server Edition 64-bit
    • Windows 2008 Standard Server Edition
    • Windows 2008 Standard Server Edition 64-bit
Summary

Migrate InterScan Messaging Security Suite 7.0 to version 7.1.

Details
Public

The IMSS Setup program can automatically upgrade from IMSS 7.0 on supported platforms. If the Setup program detects this version, it can do the following:

  • Back up your old IMSS settings
  • Install IMSS 7.1
  • Migrate the existing settings

The Setup program does not unregister the current IMSS server from Control Manager. This means that all logs from the old server can still be queried by the Control Manager.

Migrating IMSS 7.0 to 7.1 varies depending on your IMSS deployment. Single server and distributed deployments require different procedures to upgrade.

  • When installing over IMSS 7.0, IMSS 7.1 retains all the version 7.0 data.
  • When installing over IMSS 7.0, IMSS 7.1 retains IMSS 7.0 hidden key configuration settings in the imss.ini file.
  • When installing over IMSS 7.0, IMSS 7.1 retains all the version 7.0 reports.
  • When installing over IMSS 7.0, IMSS 7.1 retains all the version 7.0 Control Manager settings.
  • When installing over IMSS 7.0 in a distributed deployment, IMSS 7.1 maintains the deployment. This means you do not need to make any change to your deployment or make any configuration modifications to maintain the deployment.
  • When installing over IMSS 7.0, you are required to stop the message traffic to the server where IMSS 7.0 is installed. Migration to IMSS 7.1 server does not affect message traffic on your network.

All the data and configuration on all scanners remain after upgrading or migrating.

To back up a product means to copy the product's data and log files to a back up folder. If an error occurs during the upgrade, then you can drop the new database and attach the backup data and log files of the original product database.

The IMSS 7.1 Setup program automatically backs up the IMSS 7.0 configuration files when IMSS 7.1 installs over a version 7.0 installation. Back up of configuration files occurs prior to the Admin database upgrade during installation.

You can also manually back up the contents of the C:\Program Files\Trend Micro\IMSS\config folder.

The IMSS 7.1 Setup program does not perform a full Admin database back up and does not support backup for the EUQ database. When installing IMSS 7.1 over an existing IMSS 7.0 installation:

  1. The IMSS 7.1 Setup program upgrades MSDE to SQL Server Express 2005 if it detects that MSDE was installed by IMSS 7.0. A message will appear displaying the database list for the MSDE server.
  2. The IMSS 7.1 Setup program needs to upgrade the Admin database if the IMSS 7.1 Central Controller is installed.
 
Trend Micro recommends performing a full manual back up of the following databases to prevent data loss if an error occurs during installation:
  • Admin database before upgrading the Central Controller
  • Any database in the MSDE server, if MSDE is installed with IMSS 7.0

Before copying the data and log files of the database, verify the following first:

  • The database is not currently in use.
  • There are no remote connections to the database.

If the database data and logs cannot be copied, then stop the database service from the Microsoft management console, and then try again.

To determine the location of the database data and log files using osql.exe of sqlcmd.exe:

Osql.exe and sqlcmd.exe can be found in the SQL Server's installation path, under the Tools\bin folder.

  1. Open the command line interface and change the directory to the location for osql.exe or sqlcmd.exe.
  2. Connect to the database server using the following command:

    For osql.exe
    osql -S database server -U user name -P password

    For sqlcmd.exe
    sqlcmd -S database server -U user name -P password

  3. Specify a database to back up. When you have been successfully connected to the database server, the SQL command line console appears.
  4. Type the SQL command in the SQL command line console. Select filename from database name.dbo.sysfiles.
  5. Press Enter and then type "GO" to execute the command. Wait for it to complete. The query will return results similar to the following:
    • Data file: C:\Program Files\Microsoft SQL
      Server\MSSQL.1\MSSQL\Data\imss.mdf
    • Log file: C:\Program Files\Microsoft SQL
      Server\MSSQL.1\MSSQL\Data\imss_log.ldf
  6. Copy these files to the directory designated to back up the IMSS database.

To determine the location of the database data and log files using SQL Server Management Studio Express:

  1. Log on to the database server.
  2. Select the database from the list of databases.
  3. Right-click the selected database. A pop-up menu appears.
  4. Select Properties from the pop-up menu. A dialog box appears.
  5. Click Files from the Select a page list. The right hand will display a table.
  6. Move the horizontal bar until the Path column appears.
  7. Copy these files to the directory designated to back up the IMSS database.

Upgrading a single server deployment is very similar to upgrading a distributed deployment. Install over the previous installation or perform a fresh installation of IMSS 7.1 and migrate all the settings.

 
IMSS 7.0 SP1 with Patch 2 or above is required when upgrading or migrating.

Upgrading a distributed deployment is very similar to upgrading a single server deployment. Install over the previous Central Controller installation or perform a fresh installation of the IMSS 7.1 Central Controller and migrate all the settings.

The migration process requires the following tasks:

  1. Exporting IMSS 7.0 settings
  2. Importing IMSS 7.0 settings to IMSS 7.1

Before migrating, verify the status and operation of the IMSS 7.0 database.

Exporting IMSS 7.0 Settings

Use the IMSS 7.0 Export Tool to export the settings from IMSS 7.0. The Export Tool is located in the IMSS 7.1 installation folder. You can also obtain the latest migration tool from the Trend Micro Download Center.

To export the IMSS 7.0 configuration settings:

  1. Copy migration_tool_70to71.zip file to the IMSS 7.0 server.
  2. Extract the Export Tool.
  3. Change the name of the directory where the tool is extracted to:

    migration_tool_70to71

  4. Run the script "export_tool_70.bat" to export the configuration settings from IMSS 7.0.

    Take note that the Export Tool creates a detailed export log export_70.xxxxxxxx.log under the current folder.

Importing IMSS 7.0 settings to IMSS 7.1

After migration, IMSS settings are overwritten and all services are restarted.

 
Do not perform any database operation during migration. Do not start/stop any services in the group.

Trend Micro recommends performing migration on a fresh installation of IMSS 7.1.

To migrate settings from IMSS 7.0 to 7.1:

  1. Install IMSS 7.1 on a server. For more information on single-server installation, refer to Chapter 4 of the Installation Guide.
  2. For distributed deployment, stop all the IMSS remote services manually before migrating the settings.
  3. Extract the migration_tool_70to71.zip file on the server where the IMSS 7.1 Central Controller is installed.
  4. Change the name of the directory where the tool is extracted to:

    migration_tool_70to71

  5. Retrieve the IMSS 7.0 migration package from the migration_tool_70to71 directory on the IMSS 7.0 server.
  6. Put the migration package on the server where the IMSS 7.1 Central Controller is installed:

    migration_tool_70to71

  7. Start the migration tool.

    Read the Migration Tool's scope and limitations carefully before using it.

  8. Follow the instructions on how to use the Migration Tool.

    IMSS 7.1 creates a detailed migration report and logs in these locations:

    • C:\Imss7InstLog\migration\MigrationReport
    • C:\Imss7InstLog\migration

    The logs will be formatted as migration_70.yyyymmdd.log.

  9. Perform the following post migration tasks to verify the results:

    1. Check the results for the migrated items.
    2. Verify that all the services can be started, especially the policy server.
    3. Verify that all the policies can be accessed on the web console.
Premium
Internal
Rating:
Category:
Install; Migrate
Solution Id:
1057312
Feedback
Did this article help you?

Thank you for your feedback!

To help us improve the quality of this article, please leave your email here so we can clarify further your feedback, if neccessary:
We will not send you spam or share your email address.

*This form is automated system. General questions, technical, sales, and product-related issues submitted through this form will not be answered.

If you need additional help, you may try to contact the support team. Contact Support


To help us improve the quality of this article, please leave your email here so we can clarify further your feedback, if neccessary:
We will not send you spam or share your email address.

*This form is automated system. General questions, technical, sales, and product-related issues submitted through this form will not be answered.


Need More Help?

Create a technical support case if you need further support.