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"OFCSCAN already exists on your computer" appears when installing or upgrading Worry-Free Business Security (WFBS)

- Updated:
- 24 Nov 2016
- Product/Version:
- Worry-Free Business Security Standard/Advanced 7.0
- Worry-Free Business Security Standard/Advanced 8.0
- Worry-Free Business Security Standard/Advanced 9.0
- Platform:
- Windows 2003 Enterprise Server
- Windows 2003 Small Business Server
- Windows 2003 Standard Server Edition
- Windows 2003 Web Server Edition
- Windows 2008 Enterprise Server
- Windows 2008 Small Business Server
- Windows 2008 Standard Server Edition
- Windows 2011 Small Business Server Essentials
- Windows 2011 Small Business Server Standard

Summary

When there is a corrupted installation of WFBS security server and you try to reinstall or upgrade, the following error shows:

A shared folder named 'OFCSCAN' already exists on your computer

Details

To resolve the issue:

If you are upagrading WFBS, back up the important files first. For the list of files to back up, refer to this article: Files to back up before upgrading WFBS

Unshare the :..\Trend Micro\Security Server\PCCSRV directory.
Right-click PCCSRV and select Properties > Sharing.
Click Do not share this folder and then click OK.
Reinstall the security server.

If the procedure still fails:

Manually uninstall the security server.
Reinstall the security server.

For technical assistance, contact Trend Micro Technical Support.

Rating:

Category:

Install; Upgrade

Solution Id:

1057495

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