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"OFCSCAN already exists on your computer" appears when installing or upgrading Worry-Free Business Security (WFBS)

    • Updated:
    • 24 Nov 2016
    • Product/Version:
    • Worry-Free Business Security Standard/Advanced 7.0
    • Worry-Free Business Security Standard/Advanced 8.0
    • Worry-Free Business Security Standard/Advanced 9.0
    • Platform:
    • Windows 2003 Enterprise Server
    • Windows 2003 Small Business Server
    • Windows 2003 Standard Server Edition
    • Windows 2003 Web Server Edition
    • Windows 2008 Enterprise Server
    • Windows 2008 Small Business Server
    • Windows 2008 Standard Server Edition
    • Windows 2011 Small Business Server Essentials
    • Windows 2011 Small Business Server Standard
Summary

When there is a corrupted installation of WFBS security server and you try to reinstall or upgrade, the following error shows:

A shared folder named 'OFCSCAN' already exists on your computer

Details
Public

To resolve the issue:

 
If you are upagrading WFBS, back up the important files first. For the list of files to back up, refer to this article: Files to back up before upgrading WFBS
  1. Unshare the :..\Trend Micro\Security Server\PCCSRV directory.
  2. Right-click PCCSRV and select Properties > Sharing.
  3. Click Do not share this folder and then click OK.
  4. Reinstall the security server.

If the procedure still fails:

  1. Manually uninstall the security server.
  2. Reinstall the security server.

For technical assistance, contact Trend Micro Technical Support.

Premium
Internal
Rating:
Category:
Install; Upgrade
Solution Id:
1057495
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