"Upgrade is not supported for the current installed version" error appears when installing the Messaging Security Agent (MSA) of Worry-Free Business Security (WFBS) Advanced

- Updated:
- 24 Nov 2016
- Product/Version:
- Worry-Free Business Security Standard/Advanced 7.0
- Worry-Free Business Security Standard/Advanced 8.0
- Worry-Free Business Security Standard/Advanced 9.0
- Platform:
- Windows 2003 Enterprise Server
- Windows 2003 Small Business Server
- Windows 2003 Standard Server Edition
- Windows 2003 Storage Server
- Windows 2003 Web Server Edition
- Windows 2008 Enterprise Server
- Windows 2008 Small Business Server
- Windows 2008 Standard Server Edition

Summary

When installing the MSA, you get the following error message:

Upgrade is not supported for the current installed version. Uninstall the current version before installing the Messaging Security Agent. Refer to the Administrator Guide for requirements.

When you try to uninstall the MSA from Add/Remove Programs, the uninstallation does not continue and there is no error message.

Details

To resolve the issue:

If the issue persists, refer to this article: Troubleshooting MSA installation issues.

Rating:

Category:

Install

Solution Id:

1057505

Feedback

Did this article help you?

Thank you for your feedback!

What was the problem with this article?

The image(s) in the article did not display properly.

The article did not provide detailed procedure.

The article is hard to understand and follow.

The video did not play properly.

The article did not resolve my issue.

Others. Please specify.

*This form is automated system. General questions, technical, sales, and product-related issues submitted through this form will not be answered.

If you need additional help, you may try to contact the support team. Contact Support

Thanks for voting.

To help us improve the quality of this article, please leave your email here so we can clarify further your feedback, if neccessary:

We will not send you spam or share your email address.

*This form is automated system. General questions, technical, sales, and product-related issues submitted through this form will not be answered.