Sign In with your
Trend Micro Account
Need Help?
Need More Help?

Create a technical support case if you need further support.

Using the Trend Micro System Cleaner in Worry-Free Business Security (WFBS)

    • Updated:
    • 12 Oct 2015
    • Product/Version:
    • Worry-Free Business Security Services 5.7
    • Worry-Free Business Security Standard/Advanced 7.0
    • Worry-Free Business Security Standard/Advanced 8.0
    • Worry-Free Business Security Standard/Advanced 9.0
    • Platform:
    • Windows 7 32-bit
    • Windows Vista 32-bit
    • Windows XP Professional
Summary

Trend Micro System Cleaner (SysClean) package is a standalone tool that incorporates the Trend Micro VSAPI Malware and Trend Micro Damage Cleanup Engine and Template. This tool has the following features:

  • Terminates all detected malware instances in the system memory.
  • Removes malware registry entries.
  • Removes malware entries from system files.
  • Scans for and deletes all detected malware copies in all local drives.
Details
Public

Do the following:

  1. Download the SysClean package.
  2. Create a temporary folder and extract the SYSCLEAN.ZIP into this folder.
     
    This temporary folder should be created on a local or mapped drive.
  3. Download the latest malware Enterprise - CPR (lpt$vpn.XXX) pattern files.
     
    For file infectors, you may need to restart system in Safe Mode or as advised. For the instructions on how to do this, check this Microsoft article: How to start the computer in Safe Mode
  4. Run the executable file SYSCLEAN.COM by either:
    • Double-clicking the tool in Windows Explorer.
    • Executing it via command prompt.
  5. Restart the system in Normal Mode.
  6. Enable any antivirus software that is installed in the system and perform a manual scan.

    The following logs generated in its current folder can be used to check the modification performed by this tool:

    • SYSCLEAN.log
    • REPORT.log
Premium
Internal
Rating:
Category:
Remove a Malware / Virus
Solution Id:
1057836
Feedback
Did this article help you?

Thank you for your feedback!

To help us improve the quality of this article, please leave your email here so we can clarify further your feedback, if neccessary:
We will not send you spam or share your email address.

*This form is automated system. General questions, technical, sales, and product-related issues submitted through this form will not be answered.

If you need additional help, you may try to contact the support team. Contact Support


To help us improve the quality of this article, please leave your email here so we can clarify further your feedback, if neccessary:
We will not send you spam or share your email address.

*This form is automated system. General questions, technical, sales, and product-related issues submitted through this form will not be answered.


Need More Help?

Create a technical support case if you need further support.