Sign In with your
Trend Micro Account
Need Help?
Need More Help?

Create a technical support case if you need further support.

Unable to access InterScan Messaging Security Virtual Appliance (IMSVA)

    • Updated:
    • 14 Oct 2015
    • Product/Version:
    • InterScan Messaging Security Virtual Appliance 8.2
    • InterScan Messaging Security Virtual Appliance 8.5
    • InterScan Messaging Security Virtual Appliance 9.0
    • Platform:
    • Virtual Appliance N/A
Summary

When trying to access the IMSVA web console using the correct username and password, it prompts you that you have invalid username/password.

Details
Public

To resolve the issue:

  1. Check the disk usage of the device.

    #df - This will show you the disk usage of the box.

  2. Locate the 100% consumed partition and find a way to free some space.

    Log deletion will help you. You can also use the "du -h" command to show the disk space taken by a particular partition. From there, you can identify what directory to focus on and pick what files to remove.

    In normal scenarios, /var/app_data is the partition that is fully consumed. This is why the console would not load. The database cannot create temporary files for this event.

Premium
Internal
Rating:
Category:
Troubleshoot
Solution Id:
1057841
Feedback
Did this article help you?

Thank you for your feedback!

To help us improve the quality of this article, please leave your email here so we can clarify further your feedback, if neccessary:
We will not send you spam or share your email address.

*This form is automated system. General questions, technical, sales, and product-related issues submitted through this form will not be answered.

If you need additional help, you may try to contact the support team. Contact Support


To help us improve the quality of this article, please leave your email here so we can clarify further your feedback, if neccessary:
We will not send you spam or share your email address.

*This form is automated system. General questions, technical, sales, and product-related issues submitted through this form will not be answered.


Need More Help?

Create a technical support case if you need further support.