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Frequently Asked Questions (FAQs) about Activation Codes (AC), Licenses and Upgrading to Worry-Free Business Security (WFBS)

    • Updated:
    • 26 Sep 2016
    • Product/Version:
    • Hosted Email Security - Inbound Filtering 1.0
    • Hosted Email Security 1.0
    • Worry-Free Business Security Standard/Advanced 7.0
    • Worry-Free Business Security Standard/Advanced 8.0
    • Platform:
    • Windows 2003 Small Business Server
    • Windows 2003 Web Server Edition
    • Windows 2008 Enterprise Server
    • Windows 2008 Small Business Server
    • Windows 2008 Standard Server Edition
    • Windows 7 32-bit
    • Windows 7 64-bit
    • Windows Vista 32-bit
    • Windows Vista 64-bit
    • Windows XP Professional
Summary

Find answers to your questions about activation codes (AC), licenses, bundles, downloads, and upgrading to other versions of Worry-Free Business Security (WFBS).

Details
Public
  • Can I still use my existing CS / CSM 3.0 / 3.5 / 3.6 or WFBS 5.0 / 5.1 / 6.0 Activation Code for version 7.0?

    Yes. You can still use your existing CS / CSM / WFBS activation code for version 7.0. However, CS/CSM does not support upgrade to WFBS Standard/Advanced 7.0. If you uninstall CS/CSM, you can install WFBS Standard/Advanced using the AC from CS/CSM.

  • Does the WFBS 7.0 Activation Code work on versions 3.6 and 5.0 / 5.1 / 6.0?

    Yes. The WFBS 7.0 Activation Code works on versions 3.6 and 5.0 / 5.1 / 6.0.

  • Will WFBS Advanced require a separate license for ERS?

    No. For more information, refer to the solution: New features and enhancements in WFBS 7.0.

  • I am upgrading from CSM 3.6 to WFBS Advanced. How do I get the additional AC for HES / HES - Inbound Filtering?

    You need to contact Customer Service to request for the Registration Key (RK) so you can register the HES / HES - Inbound Filtering account. After you register your HES / HES - Inbound Filtering RK, you will receive an email with instructions on how to access the console and redirect MX records.

  • Will the AC for NeatSuite SMB (CSM 3.6 + InterScan VirusWall 6.0) work with WFBS Advanced 7.0?

    Yes. You can use the CSM 3.6 AC with WFBS Advanced 7.0.InterScan VirusWall (ISVW) 6.0 is not included in WFBS Advanced product.

  • I am customer from Europe/Middle East/Africa (EMEA). What will happen to my existing HES - Inbound Filtering if I renew my license?

    WFBS Advanced renewals from EMEA will receive an upgrade to HES.

  • I am an existing customer from EMEA and I am using HES - Inbound Filtering. Am I entitled to the free upgrade to HES?

    No. All existing customers who are still within maintenance period will NOT be eligible for the free upgrade from HES - Inbound Filtering to HES until renewal time.

  • I am a customer from North America (NABU). What will happen to my existing HES - Inbound Filtering if I renew my license?

    The HES - Inbound Filtering account of customers who will renew WFBS Advanced will also be renewed.

  • What is bundled with a new purchase of WFBS Advanced 7.0 from the EMEA region?

    New WFBS Advanced 7.0 purchases from EMEA will include HES and Trend Micro Security for Mac (TMSM).

  • What is bundled with a new purchase of WFBS Advanced 7.0 from the NABU region?

    New WFBS Advanced 7.0 purchases from NABU will include HES - Inbound Filtering and Trend Micro Security for Mac (TMSM).

Premium
Internal
Rating:
Category:
Upgrade; Purchase
Solution Id:
1057847
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