Trend Micro - Securing Your Journey to the Cloud Business
Support
Sign In with your
Trend Micro Account
Need Help?
Need More Help?

Create a technical support case if you need further support.

Unable to send emails after installing the Messaging Security Agent (MSA) of Worry-Free Business Security (WFBS) Advanced

    • Updated:
    • 24 Nov 2016
    • Product/Version:
    • Worry-Free Business Security Standard/Advanced 7.0
    • Worry-Free Business Security Standard/Advanced 8.0
    • Worry-Free Business Security Standard/Advanced 9.0
    • Platform:
    • Windows 2003 Enterprise Server
    • Windows 2003 Small Business Server
    • Windows 2003 Standard Server Edition
    • Windows 2008 Enterprise Server
    • Windows 2008 Small Business Server
    • Windows 2008 Standard Server Edition
Summary
Note: This solution only applies to Worry-Free Business Security Advanced 7.0, 8.0, and 9.0.
The issue may occur when there is not enough disk space in your computer. The Exchange Server is designed to reject incoming/relay mails when the disk space is lower than 2% of the total disk size.
After installing the MSA and pattern updates, the remaining disk space is 1.5 GB. If the total disk size is 100GB, Exchange will think that the disk space is lower than 2% and will reject incoming emails.
Details
Public
To resolve the issue:
  1. Before installing the MSA, make sure that you have enough disk space.
  2. If the disk space available is near 2 percent, install the MSA on a different partition. Refer to this article: Installing the MSA from the WFBS console.
Note: In the next WFBS major release, a warning message for the MSA will be included, which will inform the user that his disk space is running out.
Premium
Internal
Rating:
Category:
Troubleshoot; Install
Solution Id:
1057870
Feedback
Did this article help you?

Thank you for your feedback!

To help us improve the quality of this article, please leave your email here so we can clarify further your feedback, if neccessary:
We will not send you spam or share your email address.

*This form is automated system. General questions, technical, sales, and product-related issues submitted through this form will not be answered.

If you need additional help, you may try to contact the support team. Contact Support

To help us improve the quality of this article, please leave your email here so we can clarify further your feedback, if neccessary:
We will not send you spam or share your email address.

*This form is automated system. General questions, technical, sales, and product-related issues submitted through this form will not be answered.
Related Articles