Unable to send emails after installing the Messaging Security Agent (MSA) of Worry-Free Business Security (WFBS) Advanced

- Updated:
- 28 Feb 2014
- Product/Version:
- Worry-Free Business Security Standard/Advanced 7.0
- Worry-Free Business Security Standard/Advanced 8.0
- Worry-Free Business Security Standard/Advanced 9.0
- Platform:
- Windows 2003 Enterprise Server
- Windows 2003 Small Business Server
- Windows 2003 Standard Server Edition
- Windows 2008 Enterprise Server
- Windows 2008 Small Business Server
- Windows 2008 Standard Server Edition

Summary

Note: This solution only applies to Worry-Free Business Security Advanced 7.0, 8.0, and 9.0.

The issue may occur when there is not enough disk space in your computer. The Exchange Server is designed to reject incoming/relay mails when the disk space is lower than 2% of the total disk size.

After installing the MSA and pattern updates, the remaining disk space is 1.5 GB. If the total disk size is 100GB, Exchange will think that the disk space is lower than 2% and will reject incoming emails.

Details

To resolve the issue:

Before installing the MSA, make sure that you have enough disk space.
If the disk space available is near 2 percent, install the MSA on a different partition. Refer to this article: Installing the MSA from the WFBS console.

Note: In the next WFBS major release, a warning message for the MSA will be included, which will inform the user that his disk space is running out.

Rating:

Category:

Troubleshoot; Install

Solution Id:

1057870

Feedback

Did this article help you?

Thank you for your feedback!

What was the problem with this article?

The image(s) in the article did not display properly.

The article did not provide detailed procedure.

The article is hard to understand and follow.

The video did not play properly.

The article did not resolve my issue.

Others. Please specify.

To help us improve the quality of this article, please leave your email here so we can clarify further your feedback, if neccessary:

We will not send you spam or share your email address.

*This form is automated system. General questions, technical, sales, and product-related issues submitted through this form will not be answered.

If you need additional help, you may try to contact the support team. Contact Support

Thanks for voting.

To help us improve the quality of this article, please leave your email here so we can clarify further your feedback, if neccessary:

We will not send you spam or share your email address.

*This form is automated system. General questions, technical, sales, and product-related issues submitted through this form will not be answered.