One of the basic items in managing the OfficeScan server application is to stop and start the OfficeScan Master service. This is a requirement when troubleshooting the OfficeScan product when you experience any of the following issues:
- Unable to access the OfficeScan management console.
- Restarting the server host machine only enables users to access the OfficeScan console for about an hour or even less.
- The following errors appear when starting or stopping the OfficeScan Master service via the Microsoft Services applet:
Windows could not stop the OfficeScan Master Service on local computer.
Error 1053: The service did not respond to the start or control request in a timely fashion.
- Make sure that the latest Microsoft .NET framework is applied to the server hosting the OfficeScan server application. Notes:
- For Windows 2008, 2008 R2, 2012 and 2012 R2 users, make sure that you are not set up on a Server Core Role.
- For Windows 2003 series server users, make sure to apply Service Pack 2 before applying this update.
- Restart the following services via the Windows Services applet:
- Apache2 Service
- Trend Micro OfficeScan Master Service
- Clear the History, Cache, and Cookies from the web browser.
- Launch the OfficeScan management console using a web browser.
- Log on to the OfficeScan management console.
- Option 1: If the database is not corrupted (no *.TMP files are present in the HTTPDB folder), do the following:
- Back up and delete the files located in <OfficeScan server>\PCCSRV\HTTPDB folder.
- Recreate Virtual Directory for OfficeScan.
- Restart the World Wide Web and OfficeScan Master Service services. Note: If both services restart accordingly, proceed to the next step.
- Log on to the OfficeScan management.
- Option 2: If the database is corrupted (*.TMP files are present in the HTTPD folder), perform the procedure in this article: OfficeScan Master Service was stopped…" appears when logging in to the OfficeScan management console.