"Error code: 1000-100-WE901" appears when trying to log on to the Hosted Email Security (HES) console

- Updated:
- 15 Dec 2016
- Product/Version:
- Hosted Email Security 3.0
- Platform:
- Not Applicable N/A

Summary

You cannot log on to the HES console. Instead, you get the following error:

Click image to enlarge.

Unable to authenticate logon credentials. Please try again later. If problem persists, contact your support provider and mention error code: 1000-100-WE901.

Details

To resolve the issue:

Log on to the Customer Licensing Portal (CLP) with your current credentials.
Change the CLP account password to consist of 4-20 alphanumeric characters.
After changing the password, verify that you are are able to successfully log in to the HES console using your CLP credentials.

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Solution Id:

1057968

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