Sign In with your
Trend Micro Account
Need Help?
Need More Help?

Create a technical support case if you need further support.

Changing from IP to hostname without reinstalling the ServerProtect Normal Server

    • Updated:
    • 13 Apr 2016
    • Product/Version:
    • ServerProtect for Microsoft Windows/Novell Netware 5.8
    • ServerProtect for Storage 6.0
    • Platform:
    • Windows 2003 Compute Cluster Server
    • Windows 2003 Datacenter Server
    • Windows 2003 Datacenter Server Edition 64-bit
    • Windows 2003 Enterprise Server
    • Windows 2003 Standard Server Edition
    • Windows 2003 Standard Server Edition 64-bit
    • Windows 2003 Storage Server
    • Windows 2003 Web Server Edition
    • Windows 2008 Datacenter Server
    • Windows 2008 Datacenter Server Edition 64-bit
    • Windows 2008 Enterprise Server
    • Windows 2008 Enterprise Server Edition 64-bit
    • Windows 2008 Standard Server Edition
    • Windows 2008 Standard Server Edition 64-bit
    • Windows 2008 Storage Server
    • Windows 2008 Web Server Edition
    • Windows 2008 Web Server Edition 64-bit
Summary

This article is helpful when you registered a few Normal Servers to the Information Server using IP addresses, while majority of the Normal Servers were registered with the hostname.

You can use this procedure if you want to change the view in the management console so that all the managed Normal Servers appear with their hostnames.

Details
Public

To show an IP-registered Normal Server with the hostname in the ServerProtect management console, do the following:

Make sure that the communication and name resolution between the Information and Normal Servers is working properly before doing this procedure.
  1. Create a back up of the ServerProtect registry, i.e:

    HKEY_LOCAL_MACHINE\SOFTWARE\Wow6432Node\TrendMicro\ServerProtect

     
    Always back up the whole registry before making any modifications. Incorrect changes to the registry can cause serious system problems.
  2. Stop the earthagent service.
  3. Assuming you have the following Normal Server entries using IP in the following registry hives:
    • HKEY_LOCAL_MACHINE\SOFTWARE\Wow6432Node\TrendMicro\
      ServerProtect\CurrentVersion\InformationServer\<Information Server name> 192.168.0.10-0
    • HKEY_LOCAL_MACHINE\SOFTWARE\Wow6432Node\TrendMicro\
      ServerProtect\CurrentVersion\RPC 192.168.0.10
    1. Delete the entries 192.168.0.10-0 and 192.168.0.10 respectively.
    2. Start the earth agent service.
    3. Add the Normal Servers using Add Normal Server and type the hostname of the Normal Server (in the example above, the name of 192.168.0.10).
    4. Verify the corresponding entries in the registry:
      • HKEY_LOCAL_MACHINE\SOFTWARE\Wow6432Node\TrendMicro\
        ServerProtect\CurrentVersion\InformationServer\<Information Server name>\<hostname of 192.168.0.10>
      • HKEY_LOCAL_MACHINE\SOFTWARE\Wow6432Node\TrendMicro\
        ServerProtect\CurrentVersion\RPC<hostname of 192.168.0.10>
Premium
Internal
Rating:
Category:
Configure; Troubleshoot
Solution Id:
1058023
Feedback
Did this article help you?

Thank you for your feedback!

To help us improve the quality of this article, please leave your email here so we can clarify further your feedback, if neccessary:
We will not send you spam or share your email address.

*This form is automated system. General questions, technical, sales, and product-related issues submitted through this form will not be answered.

If you need additional help, you may try to contact the support team. Contact Support


To help us improve the quality of this article, please leave your email here so we can clarify further your feedback, if neccessary:
We will not send you spam or share your email address.

*This form is automated system. General questions, technical, sales, and product-related issues submitted through this form will not be answered.


Need More Help?

Create a technical support case if you need further support.