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Using the InterScan Web Security Virtual Appliance (IWSVA) Connectivity Test tool

    • Updated:
    • 12 Oct 2015
    • Product/Version:
    • InterScan Web Security Virtual Appliance 5.6
    • InterScan Web Security Virtual Appliance 6.0
    • InterScan Web Security Virtual Appliance 6.5
    • Platform:
    • Virtual Appliance N/A
Summary

Troubleshooting web browsing performance issue can be very time-consuming because it can be affected by several factors, such as DNS, web server performance, URL Rating server connection, and LDAP query.

The connectivity test tool helps the IWSVA administrators to easily identify the areas that take a long time to produce results, or the areas where failures are encountered.

Details
Public

To use the Connectivity Test tool:

  1. Log in to IWSVA shell as root.
  2. Go to the usr/iwss/connectivity_test directory and execute the following command:

    ./connectivitytest.sh

    This command produces output like below:



    =============== DNS Server Connectivity Test ===============
    From ('10.13.9.215', 53)
    CNAME: www3.l.google.com
    IP: 209.85.148.100
    IP: 209.85.148.101
    IP: 209.85.148.102
    IP: 209.85.148.113
    IP: 209.85.148.138
    IP: 209.85.148.139
    Time :  2 ms

    From ('145.253.2.11', 53)
    CNAME: www3.l.google.com
    IP: 209.85.148.113
    IP: 209.85.148.138
    IP: 209.85.148.139
    IP: 209.85.148.100
    IP: 209.85.148.101
    IP: 209.85.148.102
    Time :  28 ms
    =============== URL Query Test ===============
    URL: http://www.google.com/
    Version: 11
    Reason: Found
    Status: 302
    Time : 41 ms
    URL: http://www.google.com/
    Version: 11
    Reason: Found
    Status: 302
    Time : 66 ms
    =============== TMUFE Server Connectivity Test ===============
    The URL is : http://www.google.com/
    The rating WRS score is : 81
    Time : 381 ms
    The URL is : http://www.google.com
    The rating WRS score is : 81
    Time : 44 ms
    =============== LDAP Server Connectivity Test ===============
    kinit(v5): Cannot resolve network address for KDC in realm EUCT.LOCAL while getting initial credentials
    SASL/GSSAPI authentication started
    ldap_sasl_interactive_bind_s: Local error (-2)
    additional info: SASL(-1): generic failure: GSSAPI Error: Unspecified GSS failure.  Minor code may provide more information (Unknown code krb5 195)
    Time : 9 ms
    =============== Done ================
Premium
Internal
Rating:
Category:
Troubleshoot
Solution Id:
1058099
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