Summary
Microsoft Office 2007 files can trigger the following:
- Scan Exception – Security setting violation (Unscannable)
- Extract File Count Limit
- Extract File Size Limit
This happens because Office 2007 uses a new file architecture called the Office Open XML File Format. This new format places the document file in a ZIP file in the first layer.
Details
Hot Fix Build 14440 resolves this issue. Two keys are provided to configure the above scan exceptions for Office 2007 files.
Release date: February 22, 2011
Hot fixes are downloadable code fixes for bugs or specific issues encountered by specific customers. Hot fixes are meant to be interim solutions that will eventually be consolidated into a patch or service pack for your product.
Trend Micro recommends applying patches or service packs instead of individual hot fixes whenever possible.
Trend Micro recommends applying patches or service packs instead of individual hot fixes whenever possible.
- For more information, check the attached Readme file.
- To get a copy of the hot fix, submit a request to Trend Micro Technical Support.
- Premium Support Program (PSP) clients are advised to contact their Technical Account Managers (TAM).
