[Hot Fix] B14440 – Microsoft Office 2007 files trigger several scan exceptions in InterScan Messaging Security Suite 7.1 for Windows (IMSS)

- Updated:
- 1 Apr 2020
- Product/Version:
- InterScan Messaging Security Suite 7.1 Windows
- Platform:
- Windows 2003 Enterprise Server
- Windows 2003 Standard Server Edition
- Windows 2003 Standard Server Edition 64-bit
- Windows 2008 Enterprise Server
- Windows 2008 Enterprise Server Edition 64-bit
- Windows 2008 Standard Server Edition
- Windows 2008 Standard Server Edition 64-bit

Summary

Microsoft Office 2007 files can trigger the following:

Scan Exception – Security setting violation (Unscannable)
Extract File Count Limit
Extract File Size Limit

This happens because Office 2007 uses a new file architecture called the Office Open XML File Format. This new format places the document file in a ZIP file in the first layer.

Details

Hot Fix Build 14440 resolves this issue. Two keys are provided to configure the above scan exceptions for Office 2007 files.

Release date: February 22, 2011

Hot fixes are downloadable code fixes for bugs or specific issues encountered by specific customers. Hot fixes are meant to be interim solutions that will eventually be consolidated into a patch or service pack for your product.
Trend Micro recommends applying patches or service packs instead of individual hot fixes whenever possible.

For more information, check the attached Readme file.
To get a copy of the hot fix, submit a request to Trend Micro Technical Support.
Premium Support Program (PSP) clients are advised to contact their Technical Account Managers (TAM).

Rating:

Category:

Update

Solution Id:

1058148

Feedback

Did this article help you?

Thank you for your feedback!

What was the problem with this article?

The image(s) in the article did not display properly.

The article did not provide detailed procedure.

The article is hard to understand and follow.

The video did not play properly.

The article did not resolve my issue.

Others. Please specify.

To help us improve the quality of this article, please leave your email here so we can clarify further your feedback, if neccessary:

We will not send you spam or share your email address.

*This form is automated system. General questions, technical, sales, and product-related issues submitted through this form will not be answered.

If you need additional help, you may try to contact the support team. Contact Support

Thanks for voting.

To help us improve the quality of this article, please leave your email here so we can clarify further your feedback, if neccessary:

We will not send you spam or share your email address.

*This form is automated system. General questions, technical, sales, and product-related issues submitted through this form will not be answered.