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"Please install Windows Hotfix 2028827" appears when installing the Security Agent

    • Updated:
    • 10 Sep 2013
    • Product/Version:
    • Worry-Free Business Security Standard/Advanced 7.0
    • Platform:
    • Windows 2003 Datacenter Server
    • Windows 2003 Enterprise Server
    • Windows 2003 Small Business Server
    • Windows 2003 Standard Server Edition
    • Windows 2003 Storage Server
    • Windows 2003 Web Server Edition
    • Windows 2008 Datacenter Server
    • Windows 2008 Enterprise Server
    • Windows 2008 Essential Business Server
    • Windows 2008 Standard Server Edition
    • Windows 2008 Storage Server
    • Windows 7 32-bit
    • Windows 7 64-bit
    • Windows Vista 32-bit
    • Windows Vista 64-bit
    • Windows XP Professional
Summary
During Worry-Free Business Security Agent installation, this warning message appears:
Please install Windows Hotfix 2028827
Please install Windows Hotfix 2028827 before installing the Trend Micro Worry-Free Security Agent, =http://support.microsoft.com/hotfix/KBHotfix/kbnum2028827.
Details
Public
The message is a feature to notify users to install Windows hot fix 2028827 on Small Business Server (SBS) 2011. For more information on this Windows hot fix, refer to this Microsoft article: The applications that use the TDI driver for network traffic may stop responding in Windows Server 2008 R2 or in Windows 7.
The following installation methods, where there is user interaction involved, will display the warning message:
  • Web installation
  • MSI installation
  • Autopcc
  • Remote installation
    For remote installation, the message will be displayed in the Security Server web console under Security Settings > Add Computer > Remote Install page.
Please install Windows Hotfix 2028827 before installing the Trend Micro Worry-Free Security Agent
The upgrade process will not display the message because there is no user interaction required during an upgrade.
Premium
Internal
Rating:
Category:
Install
Solution Id:
1058236
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