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"The program cannot start because utildebuglog.dll is missing" appears after installing the Security Agent

    • Updated:
    • 8 Sep 2017
    • Product/Version:
    • Worry-Free Business Security Standard/Advanced 7.0
    • Platform:
    • Windows 2008 Enterprise Server Edition 64-bit

NOTE: You are viewing an archived article because the product(s) tagged is no longer supported or the information mentioned is already outdated.

Summary
After installing the Security Agent, you get the following error message:
The Program could not be started because UtilDebugLog.dll is missing on this computer. To solve this problem, reinstall the application.
The Security Agent icon does not appear. You also cannot start WLauncher.exe.
This issue was observed on Windows Server 2008 x64 and Windows Server 2008 x64 R2.

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