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"Socket Connection Fail" appears when clicking Update License in ScanMail for Exchange (SMEX)

    • Updated:
    • 11 Apr 2016
    • Product/Version:
    • ScanMail for Exchange 11.0
    • ScanMail for Exchange 12.0
    • Platform:
    • Windows 2000 Advanced Server
    • Windows 2000 Datacenter Server
    • Windows 2000 Server
    • Windows 2000 Small Business Server
    • Windows 2003 Compute Cluster Server
    • Windows 2003 Datacenter Server
    • Windows 2003 Datacenter Server Edition 64-bit
    • Windows 2003 Enterprise Server
    • Windows 2003 Small Business Server
    • Windows 2003 Standard Server Edition
    • Windows 2003 Standard Server Edition 64-bit
    • Windows 2003 Storage Server
    • Windows 2003 Web Server Edition
    • Windows 2008 Datacenter Server
    • Windows 2008 Datacenter Server Edition 64-bit
    • Windows 2008 Enterprise Server
    • Windows 2008 Enterprise Server Edition 64-bit
    • Windows 2008 Essential Business Server
    • Windows 2008 Small Business Server
    • Windows 2008 Standard Server Edition
    • Windows 2008 Standard Server Edition 64-bit
    • Windows 2008 Storage Server
    • Windows 2008 Web Server Edition
    • Windows 2008 Web Server Edition 64-bit
Summary
The following error message appears when clicking Update License in SMEX:
Socket Connection Fail
Details
Public
This message is encountered when the Mail Server uses a proxy server to connect to the Internet.
To resolve this issue:
  1. Log in to the SMEX management console.
  2. Go to Administration > Proxy.
  3. Tick the Use a proxy server for Web Reputation, updates, and product license notifications checkbox.
  4. Provide the necessary information, such as Server Name or IP Address Port User ID and Password (if necessary). 
  5. Click Save.
  6. Go to Administration > Product License and then click Update License.
Premium
Internal
Rating:
Category:
Configure; Update; Register
Solution Id:
1058390
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