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Deep Security Manager (DSM) console displays "Anti-Malware: Not Capable" or "Anti-Malware Ready: No" status

    • Updated:
    • 11 Sep 2015
    • Product/Version:
    • Deep Security 8.0
    • Deep Security 9.0
    • Deep Security 9.5
    • Deep Security 9.6
    • Platform:
    • Windows 2003 Enterprise Server
    • Windows 2008 Enterprise Server
Summary
Users have installed the vShield Endpoint driver, prepared the ESX host, deployed Deep Security Virtual Appliance (DSVA) and activated it successfully. However, the DSM console shows the status of the ESX host as "Anti-Malware Ready: No" and the status of the VMs as "Anti-Malware: Not Capable".
Server0.log shows the following exception:
Mar 9, 2011 11:13:08 AM com.thirdbrigade.manager.core.virtualization.vmware.VSMRequest parseVSMError
INFO: Parsing VSM error for https://vcenter-hostname.dummy-domain.local/: 
Mar 9, 2011 11:13:08 AM com.thirdbrigade.manager.core.virtual.VirtualSync syncHost
WARNING: Failed to query for LKM
com.thirdbrigade.manager.core.virtualization.vmware.exceptions.VSMErrorResponseException:
HTTP Response Code: 404
When the DSM is trying to query for the LKM (in order to determine if the ESX is Anti
Malware ready) we are getting an HTTP 404 (Not Found) error. The VSM URL you see
"https://vcenter-hostname.dummy-domain.local/" is a vCenter hostname and NOT the
vShield Manager hostname. This is justified in debug.xml (vShiel Manager Properties) as
shown:
<ServerAddress>vCenter-hostname.dummy-domain.local</ServerAddress>
<VShieldMgrAddress>vCenter-hostname.dummy-domain.local</VShieldMgrAddress>
Details
Public
To resolve this issue, configure the "<ServerAddress>" to use the vCenter host, and the "<vShieldMgrAddress>" to use vShield Manager host:
  1. On the Deep Security Manager console:
    • For Deep Security 8.0 and below: Go to Computers > vCenter Properties.
    • For Deep Security 9.0: Right-click the Computer tab > Vcenter > Properties > Vshield manager tab.
  2. In the vShield Manager Server, change the Manager Address to:
    vShieldMgr-hostname.dummy-domain.local
  3. Save the changes that you made.
Premium
Internal
Rating:
Category:
Configure; Troubleshoot; Deploy
Solution Id:
1058399
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