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PolicyServer Service fails due to dependency on Print Spooler Service

    • Updated:
    • 15 Aug 2014
    • Product/Version:
    • Endpoint Encryption 3.0 PolicyServer
    • Platform:
    • Windows 2003 Enterprise Server
    • Windows 2003 Standard Server Edition
    • Windows 2003 Standard Server Edition 64-bit
    • Windows 2008 Enterprise Server Edition 64-bit
    • Windows 2008 Standard Server Edition
    • Windows 2008 Standard Server Edition 64-bit
Summary

The Windows Service, PolicyServerWindowsService, is unable to start.

Details
Public
This dependency was added to prevent the PolicyServer from starting too soon (i.e., before SQL). The error is generated if the Print Spooler Service is not present or available.
To remove the dependency, edit the setting in the registry:
  1. Open the Registry Editor.
    Important: Always back up the whole registry before making any modifications. Incorrect changes to the registry can cause serious system problems.
  2. Go to HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\PolicyServerWindowsService
  3. On the value "DependOnService", remove "Spooler".
    Note: This change will allow you to start PolicyServer without the dependency on the spooler service.
  4. Close the Registry Editor.
Premium
Internal
Rating:
Category:
Troubleshoot; Install
Solution Id:
1058430
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