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Full Disk Encryption (FDE) clients using domain authentication may improperly receive invalid user ID or password message

    • Updated:
    • 3 Apr 2014
    • Product/Version:
    • Endpoint Encryption 3.0 PolicyServer
    • Platform:
    • Windows 2003 Enterprise Server
    • Windows 2003 Standard Server Edition
    • Windows 2003 Standard Server Edition 64-bit
    • Windows 2008 Enterprise Server
    • Windows 2008 Standard Server Edition
    • Windows 2008 Standard Server Edition 64-bit
Summary
When using a local system account to run the PolicyServer, and using the IP address FQDN of a specific domain controller, FDE clients may improperly receive invalid user ID or password message. This may happen when the clients are online with the PolicyServer at DAOS.
The PolicyServer diagnostic monitor displays this line during the authentication subsequent to an ppDomain[40]::ActiveDirectoryCommandProcessor.Authenticate call:
MobileArmor.DirectoryServices.ActiveDirectory[40]::LdapServer.GetResponse : Failed with exception.[Exception: System.DirectoryServices.Protocols.DirectoryOperationException: An operation error occurred.at System.DirectoryServices.Protocols.LdapConnection.ConstructResponse(Int32 messageId, LdapOperation operation, ResultAll resultType, TimeSpan requestTimeOut, Boolean exceptionOnTimeOut) at System.DirectoryServices.Protocols.LdapConnection.SendRequest(DirectoryRequest request, TimeSpan requestTimeout) at System.DirectoryServices.Protocols.LdapConnection.SendRequest(DirectoryRequest request)at MobileArmor.DirectoryServices.LdapServer.GetResponse(DirectoryRequest request)]
Details
Public
As a workaround, do any of the following:
  • Reinstall the PolicyServer front end to run as a domain account.
  • Use the TLD (i.e. domain.domain, not host.domain.domain) for the AD enterprise to identify the hostname policy under LDAP Authentication settings.
The resolution to this issue has been added as a feature request for scoping and inclusion in a future release of PolicyServer.
Premium
Internal
Rating:
Category:
Configure; Troubleshoot
Solution Id:
1058431
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