Sign In with your
Trend Micro Account
Need Help?
Need More Help?

Create a technical support case if you need further support.

"You are not authorized to view this page" appears when accessing the ScanMail for Exchange (SMEX) management console

    • Updated:
    • 9 Mar 2015
    • Product/Version:
    • ScanMail for Exchange 10.0
    • ScanMail for Exchange 11.0
    • Platform:
    • Windows 2000 Advanced Server
    • Windows 2000 Datacenter Server
    • Windows 2000 Server
    • Windows 2000 Small Business Server
    • Windows 2003 Compute Cluster Server
    • Windows 2003 Datacenter Server
    • Windows 2003 Datacenter Server Edition 64-bit
    • Windows 2003 Enterprise Server
    • Windows 2003 Small Business Server
    • Windows 2003 Standard Server Edition
    • Windows 2003 Standard Server Edition 64-bit
    • Windows 2003 Storage Server
    • Windows 2003 Web Server Edition
    • Windows 2008 Datacenter Server
    • Windows 2008 Datacenter Server Edition 64-bit
    • Windows 2008 Enterprise Server
    • Windows 2008 Enterprise Server Edition 64-bit
    • Windows 2008 Essential Business Server
    • Windows 2008 Small Business Server
    • Windows 2008 Standard Server Edition
    • Windows 2008 Standard Server Edition 64-bit
    • Windows 2008 Storage Server
    • Windows 2008 Web Server Edition
    • Windows 2008 Web Server Edition 64-bit
Summary

When you try to access the SMEX management console, the following error occurs:

You are not authorized to view this page

Details
Public

The error message is caused by any of the following:

  • Low-level access right is assigned to the IIS 6.0 service user account.
    By default, application pools operate under the Network Service user account, which has low-level user access rights. This user account provides better security against attackers or malicious users with the intent of taking over the computer that runs the World Wide Web Publishing Service.
    On the other hand, the Local Service user account has low-level access rights, but is more useful in situations that do not require access to resources on remote computers.
    Configuring application pools to run under the Local System user account will provide greater user access rights that the Network Service or Local Server user accounts.
  • The default IUSR account is not set up properly to access the SMEX website.

To resolve the issue, do one of the following:

  1. Open the IIS Manager.
  2. Right-click Application Pool > New > Application Pool.
  3. Enter a name of the Application Pool ID and then click OK.
  4. Right-click the new Application Pool and click Properties.
  5. Click the Identity tab, and then select Predefined > Local System.
  6. Click Apply, click Yes on the prompt, and then click OK.
  7. Expand Web Sites.
  8. Right-click SMEX Web Site > Properties.
  9. Click the Home Directory tab, and then tick the Read and Write check boxes.
  10. Under Execute Permissions, select Scripts and Executables.
  11. Under Application Pool, select the new Application Pool that you just created and click Apply.
  12. When the Inheritance Overrides window pops up, click Select All > OK.
  13. Close the IIS Windows and then log in to the SMEX management console.
  1. Go to Active Directory Users and Computers.
  2. Navigate to Domain > Users.
  3. Right-click the SMEX Admin Group and select Properties.
  4. Under the Members tab, verify if the account being used to login is on the list. If not, add it.
  5. Click OK to save the settings.
  6. Open the IIS Manager.
  7. Go to SMEX Website.
  8. Right-click and go to Properties.
  9. On the Directory security tab, click Authentication and access control.
  10. Click Edit, rewrite the password and save.
  11. Make sure that the Enable anonymous access check box is enabled and the IUSR account is indicated on the User Name.
  12. Open Internet Explorer and delete temporary Internet files.
  13. Open the SMEX console and log in again.
Premium
Internal
Rating:
Category:
Troubleshoot
Solution Id:
1058503
Feedback
Did this article help you?

Thank you for your feedback!

To help us improve the quality of this article, please leave your email here so we can clarify further your feedback, if neccessary:
We will not send you spam or share your email address.

*This form is automated system. General questions, technical, sales, and product-related issues submitted through this form will not be answered.

If you need additional help, you may try to contact the support team. Contact Support


To help us improve the quality of this article, please leave your email here so we can clarify further your feedback, if neccessary:
We will not send you spam or share your email address.

*This form is automated system. General questions, technical, sales, and product-related issues submitted through this form will not be answered.


Need More Help?

Create a technical support case if you need further support.