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"Error while creating offline installation package" appears when exporting a group for an offline installation

    • Updated:
    • 3 Apr 2014
    • Product/Version:
    • Endpoint Encryption 3.0 PolicyServer
    • Platform:
    • Windows 2003 Enterprise
    • Windows 2003 Enterprise 64-bit
    • Windows 2003 Standard
    • Windows 2003 Standard 64-bit
    • Windows 2008 Enterprise
    • Windows 2008 Enterprise 64-bit
    • Windows 2008 Standard
    • Windows 2008 Standard 64-bit
Summary

Exporting a group for an offline installation generates an error stating 'Error while creating offline installation package'.

Details
Public
This may occur when a special character(s) is used as part of the group name.  When the PolicyServer is creating the export file the group name is used as part of the exported file name. Windows does not allow files names to contain special character(s).
To addres the issue, rename the group you are exporting to a group name that does not contain special characters.
Premium
Internal
Rating:
Category:
Configure; Troubleshoot
Solution Id:
1058571
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