"HTTP Error 500.19 - Internal Server Error" appears in the Control Manager (TMCM) 6.0 management console

- Updated:
- 20 Dec 2017
- Product/Version:
- Control Manager 6.0
- Control Manager 7.0
- Platform:
- Windows 2008 Enterprise
- Windows 2008 Server R2
- Windows 2008 Standard

Summary

The following error appears in the TMCM management console:

HTTP Error 500.19 - Internal Server Error
The requested page cannot be accessed because the related configuration data for this page is invalid.

The issue still exists even after following these troubleshooting steps:

Restart TMCM Services.
Reboot the TMCM server.
Open the Internet Information Services (IIS) console and change the Application Pool from defaultAppPool to TMCMApplicationPool.

After further investigation, this issue occurs when the TMCM and Microsoft Windows Server Update Services (WSUS) programs co-exist in the same server computer.

Details

To resolve this issue:

Open the Command Prompt.
Change the directory to "%windir%\system32\inetsrv\" and type the following:
appcmd.exe set config -section:system.webServer/httpCompression /-[name='xpress']
Access the TMCM management console.

The TMCM management console should now work without issue.

Rating:

Category:

Troubleshoot

Solution Id:

1058604

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