"HTTP Error 500.19 - Internal Server Error" in Control Manager/Apex Central 2019 management console

- Updated:
- 30 Dec 2019
- Product/Version:
- Apex Central 2019
- Control Manager 7.0
- Platform:
- Windows 2008 Enterprise
- Windows 2008 Server R2
- Windows 2008 Standard
- Windows 2012 Server R2
- Windows 2016 Server

Summary

The following error appears in the TMCM/Apex Central management console:

HTTP Error 500.19 - Internal Server Error
The requested page cannot be accessed because the related configuration data for this page is invalid.

The issue still exists even after following these troubleshooting steps:

Restart TMCM/Apex Central Services.
Reboot the TMCM/Apex Central server.
Open the Internet Information Services (IIS) console and change the Application Pool from defaultAppPool to TMCMApplicationPool.

After further investigation, this issue occurs when the TMCM/Apex Central and Microsoft Windows Server Update Services (WSUS) programs co-exist in the same server computer.

Details

To resolve this issue:

Open the Command Prompt.
Change the directory to "%windir%\system32\inetsrv\" and type the following:
appcmd.exe set config -section:system.webServer/httpCompression /-[name='xpress']
Access the TMCM/Apex Central management console.

The TMCM/Apex Central management console should now work without issue.

Rating:

Category:

Troubleshoot

Solution Id:

1058604

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