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"HTTP Error 500.19 - Internal Server Error" in Control Manager/Apex Central 2019 management console

    • Updated:
    • 29 May 2019
    • Product/Version:
    • Apex Central 2019.All
    • Apex Central All.All
    • Control Manager 7.0
    • Platform:
    • Windows 2008 Enterprise
    • Windows 2008 Server R2
    • Windows 2008 Standard
    • Windows 2012 Server R2
    • Windows 2016 Server
Summary

The following error appears in the TMCM/Apex Central management console:

HTTP Error 500.19 - Internal Server Error
The requested page cannot be accessed because the related configuration data for this page is invalid.

HTTP Error 500.19

The issue still exists even after following these troubleshooting steps:

  1. Restart TMCM/Apex Central Services.
  2. Reboot the TMCM/Apex Central server.
  3. Open the Internet Information Services (IIS) console and change the Application Pool from defaultAppPool to TMCMApplicationPool.

After further investigation, this issue occurs when the TMCM/Apex Central and Microsoft Windows Server Update Services (WSUS) programs co-exist in the same server computer.

Details
Public

To resolve this issue:

  1. Open the Command Prompt.
  2. Change the directory to "%windir%\system32\inetsrv\" and type the following:

    appcmd.exe set config -section:system.webServer/httpCompression /-[name='xpress']

  3. Access the TMCM/Apex Central management console.

The TMCM/Apex Central management console should now work without issue.

Premium
Internal
Rating:
Category:
Troubleshoot
Solution Id:
1058604
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