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"The installer could not extract the required files" appears when installing the Worry-Free Business Security (WFBS) Agent

    • Updated:
    • 11 Feb 2015
    • Product/Version:
    • Worry-Free Business Security Standard/Advanced 7.0
    • Platform:
    • Windows 2003 Enterprise
    • Windows 2003 Small Business Server
    • Windows 2003 Standard
    • Windows 2008 Enterprise
    • Windows 2008 Essential Business Server
    • Windows 2008 Small Business Server
    • Windows 2008 Standard
    • Windows 7 32-bit
    • Windows Vista 32-bit
    • Windows XP Professional
Summary

The WFBS Security Agent (SA) failed to install. You got the following error message instead:

Installation Unsuccessful. The installer could not extract the required files.
Search the Trend Micro Support site for "Error code 221".

Installation Unsuccessful

Details
Public

There are two possible causes why the installer cannot extract the required files to the %WINDIR%\Temp directory:

  • The %WINDIR%\Temp\Wofie folder is Read-only or the files inside are locked.
  • The msi package is corrupted.

To resolve the issue, do one of the following:

OPTION 1: Remove previously extracted files

  1. Delete the %WINDIR%\Temp\Wofie folder.
    If there are files and folders inside that cannot be deleted, reboot the system and delete the folder again after reboot.
  2. Reinstall the Security Agent (SA).  If you need more help with reinstalling the SA, refer to this article: Different Security Agent installation methods in WFBS.

OPTION 2: Repack the client package installers

  1. Create new client packages. If you need more help with creating new client packages, refer to this article: Manually updating the client installer package in the WFBS 7.0 Server by using client packager utility.
  2. Reinstall the Security Agent.  If you need more help with reinstalling the SA, refer to this article: Different Security Agent installation methods in WFBS.
Premium
Internal
Rating:
Category:
Install
Solution Id:
1058768
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