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"The installer could not remove previous version components" appears when installing or upgrading Worry-Free Business Security (WFBS) Agent 7.0

    • Updated:
    • 6 Sep 2013
    • Product/Version:
    • Worry-Free Business Security Standard/Advanced 7.0
    • Platform:
    • Windows 2003 Enterprise
    • Windows 2003 Small Business Server
    • Windows 2003 Standard
    • Windows 2008 Enterprise
    • Windows 2008 Essential Business Server
    • Windows 2008 Small Business Server
    • Windows 2008 Standard
    • Windows 7 32-bit
    • Windows Vista 32-bit
    • Windows XP Professional
Summary
The WFBS 7.0 Security Agent (SA) failed to install or upgrade. You got the following error message instead:
Installation Unsuccessful. The installer could not remove previous version components
Search the Trend Micro Support site for "Error code 302".
The installer could not remove previous version components
Details
Public
The issue occurs because the installer was unable to remove some components of the previous SA.
To resolve the issue:
  1. Manually remove the old Security Agent using the SA Uninstall Tool.  Refer to this solution: Manually uninstalling the WFBS Agent using the uninstall tool.
  2. Reinstall the Security Agent. For the procedure, refer to this KB article: Different Security Agent installation methods in WFBS.
    Note: You can go to the C:\Windows\Temp\WFBS_Debug folder to check the installation logs and identify components that cannot be removed.
Premium
Internal
Rating:
Category:
Deploy; Install; Upgrade; Migrate
Solution Id:
1058775
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