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"Full Disk Encryption Security Policy could not be synced at this time" appears when synchronizing the policies

    • Updated:
    • 15 Apr 2014
    • Product/Version:
    • Endpoint Encryption 3.0 Full Disk Encrypti
    • Platform:
    • Windows 7 32-bit
    • Windows 7 64-bit
    • Windows Vista 32-bit
    • Windows Vista 64-bit
    • Windows XP Professional
Summary
You cannot sync the policies and the following error appears:
Full Disk Encryption Security Policy could not be synced at this time.
Details
Public
To resolve the issue:
  1. Confirm that the device ID is listed under a group in the PolicyServer.
  2. When at the pre-boot, confirm that the machine has a wired network connection to the PolicyServer.
  3. Make sure that the user logged into the device is a member of the same group where the device belongs.
    Note: If an Enterprise Administrator is logged in, the device will not sync. The user that will log in must be a member of the same group where the device is in, and Enterprise Administrators cannot belong to a group.
  4. Ensure that the device displays a shield at the FDE Login Screen to verify that the PC can see the PolicyServer.
  5. From the Login screen, go to Help > About Full Disk Encryption to display the last sync time and the ServerName for the PolicyServer. Check if the ServerName is correct.
  6. Try to sync from the Login Screen. Go to Options > Download Policy Updates.
  7. Login as a PolicyServer Administrator and access the Recovery Console.
  8. Select Network and view the network settings. Make sure these are correct and you can also perform a network connectivity test.
  9. Log in to the FDE Login Screen as a user that is a member of the same group. Log into Windows and sync from the Shield in the System Tray.
  10. If the machine is in Windows, confirm that the Windows service MobileSentinel is running.
  11. Make sure that nothings blocks the communication to the PolicyServer over the default port 80.
Premium
Internal
Rating:
Category:
Troubleshoot
Solution Id:
1058807
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