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"The ScanMail for Microsoft Master Service on Local Computer started and then stopped" appears when starting the SMEX master service

    • Updated:
    • 11 Apr 2016
    • Product/Version:
    • ScanMail for Exchange 10.0
    • ScanMail for Exchange 11.0
    • Platform:
    • Windows 2003 Enterprise
    • Windows 2003 Standard
    • Windows 2008 Enterprise
    • Windows 2008 Standard
Summary
When trying to start the SMEX Master server, you get the following error message:
ScanMail for Microsoft Exchange Master Service on local computer started and stopped...
The event viewer shows:
"Event ID 513: Unable to load Content Filter. The ScanMail service is stopped and messages passing through the Exchange server are not scanned. The antivirus component(s) may be corrupt, missing, or cannot be saved due to insufficient disk/memory space. Check for disk space and memory allocation, as well as the component status."
Details
Public
When the disk space where ScanMail is installed is full, you can no longer start the SMEX Master server even if you already free up some disk space.
This issue can happen when the VSAPI32xxxxxxxxxx.dll file is corrupted and is unable to replace itself.
To fix the issue:
  1. Go to the SMEX\Engine\Emanager folder.
  2. Rename the VSAPI32xxxxxxxxxx.dll" file to "_VSAPI32xxxxxxxxxx.dll".
  3. Start the ScanMail for Microsoft Exchange Master Service. The file should be automatically recreated.
Premium
Internal
Rating:
Category:
Troubleshoot
Solution Id:
1058916
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