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"HTTP Error 500.19 - Internal Server Error" appears when configuring the Messaging Security Agent (MSA)

    • Updated:
    • 14 Oct 2015
    • Product/Version:
    • Worry-Free Business Security Standard/Advanced 7.0
    • Worry-Free Business Security Standard/Advanced 8.0
    • Worry-Free Business Security Standard/Advanced 9.0
    • Platform:
    • Windows 2008 Enterprise
    • Windows 2008 Small Business Server
    • Windows 2008 Standard
Summary
 
This solution only applies to Worry-Free Business Security Advanced 7.0, 8.0, 9.0.

The issue occurs because the default IUSR account does not have sufficient privileges to access the MSA website.

Details
Public

To resolve the issue:

  1. Open the Internet Information Services (IIS) 7 Manager.
  2. Right-click the SMEX website, and then select Edit Permissions.
  3. Click the Security tab, and then click Edit.
  4. Click Add.
  5. Click Locations, select the local computer, and then click OK.
  6. Type "IIS_IUSRS" in the box, and then click Check Names.
  7. Once the user name has been validated, click OK.
  8. Make sure the newly added group has the following privileges:
    • Read & execute
    • List folder contents
    • Read
  9. Click OK.
  10. Open the WFBS console and try to configure the MSA again.

If the issue still occurs:

  1. Collect the Case Diagnostic Tool (CDT) log generated on the client computer. For instructions on how to get the CDT logs, refer to this solution: How to use the CDT to collect all the information needed by Trend Micro Technical Support.
  2. Contact Trend Micro Technical Support.
Premium
Internal
Rating:
Category:
Configure; Troubleshoot
Solution Id:
1058918
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