Trend Micro - Securing Your Journey to the Cloud Business
Support
Sign In with your
Trend Micro Account
Need Help?
Need More Help?

Create a technical support case if you need further support.

"Installation unsuccessful. The installer could not enable certain features” appears when installing Worry-Free Business Security (WFBS) 7.0 Agent

    • Updated:
    • 28 Aug 2013
    • Product/Version:
    • Worry-Free Business Security Standard/Advanced 7.0
    • Platform:
    • Windows 2003 Enterprise
    • Windows 2003 Small Business Server
    • Windows 2003 Standard
    • Windows 2008 Enterprise
    • Windows 2008 Essential Business Server
    • Windows 2008 Small Business Server
    • Windows 2008 Standard
    • Windows 2011 Small Business Server Essentials
    • Windows 2011 Small Business Server Standard
    • Windows 7 32-bit
    • Windows 7 64-bit
    • Windows Vista 32-bit
    • Windows Vista 64-bit
    • Windows XP Home
    • Windows XP Professional
    • Windows XP Tablet PC
Summary
The Security Agent (SA) failed to install. You got the following error message instead:
Error code 343,0xe0150021
Installation Unsuccessful. The installer could not enable certain features.
Search the Trend Micro Support site for Error code 343,0xe0150021.
The installer could not install the TrendMicro TDI driver successfully.
In the %WINDOWS%\Temp\WFBS_debug\AMSP_DebugLog.log file, you will see the following lines:
[INFO],[TmTdi Driver Installation], NSC error code, uiErrCode = 0x8007001f,[.\helperProxyDriver.cpp(134)]
[ERROR],[TmTdi Driver Installation], Unknown error code, uiErrCode = 0x8007001f,[.\helperProxyDriver.cpp(180)]
[ERROR],[TmTdi Driver Installation], [helperProxyDriver] Fail to install/update tmtdi driver, iRet = 0xe0ff0001,[.\helperProxyDriver.cpp(240)
...
[WriteErrCodeToIni]Write product error code [343] - .\inst_wsc_ErrMsg.cpp:222 - inst_wsc_ErrMsg.cpp(222)
Details
Public
To resolve the issue:
  1. Remove all remnants of the SA using the SA Uninstall Tool. Refer to this article: Manually uninstalling the WFBS Agent using the uninstall tool.
  2. Install the TrendMicro TDi driver manually.
    1. Copy all the TDI driver files from the Security Server to the target computer's local directory. Example: C:\Temp.
      • Security Server path for 32-bit computers: ..\PCCSRV\Pccnt\clientWin32\AMSP\update\engine\c2t679485440l1p1r1o1
      • Security Server path for 64-bit computers: ..\PCCSRV\Pccnt\clientX64\AMSP\update\engine\c2t679493632l1p5889r1o1
    2. Locate the tmtdi.inf file among the copied files. 
      tmtdi.inf file
    3. Right-click the tmtdi.inf file and then click Install.
  3. Reinstall the Security Agent. Refer to this KB article: Different Security Agent installation methods in WFBS.
Premium
Internal
Rating:
Category:
Troubleshoot; Deploy; Install; Upgrade; Migrate
Solution Id:
1058928
Feedback
Did this article help you?

Thank you for your feedback!

To help us improve the quality of this article, please leave your email here so we can clarify further your feedback, if neccessary:
We will not send you spam or share your email address.

*This form is automated system. General questions, technical, sales, and product-related issues submitted through this form will not be answered.

If you need additional help, you may try to contact the support team. Contact Support

To help us improve the quality of this article, please leave your email here so we can clarify further your feedback, if neccessary:
We will not send you spam or share your email address.

*This form is automated system. General questions, technical, sales, and product-related issues submitted through this form will not be answered.
Related Articles