Summary
The Security Agent (SA) failed to install. You got the following error message instead:
Installation Unsuccessful. The installer could not enable certain features.
Search the Trend Micro Support site for Error code 343,0xe0150021.
Search the Trend Micro Support site for Error code 343,0xe0150021.
The installer could not install the TrendMicro TDI driver successfully.
In the %WINDOWS%\Temp\WFBS_debug\AMSP_DebugLog.log file, you will see the following lines:
[INFO],[TmTdi Driver Installation], NSC error code, uiErrCode = 0x8007001f,[.\helperProxyDriver.cpp(134)]
[ERROR],[TmTdi Driver Installation], Unknown error code, uiErrCode = 0x8007001f,[.\helperProxyDriver.cpp(180)]
[ERROR],[TmTdi Driver Installation], [helperProxyDriver] Fail to install/update tmtdi driver, iRet = 0xe0ff0001,[.\helperProxyDriver.cpp(240)
...
[WriteErrCodeToIni]Write product error code [343] - .\inst_wsc_ErrMsg.cpp:222 - inst_wsc_ErrMsg.cpp(222)
[ERROR],[TmTdi Driver Installation], Unknown error code, uiErrCode = 0x8007001f,[.\helperProxyDriver.cpp(180)]
[ERROR],[TmTdi Driver Installation], [helperProxyDriver] Fail to install/update tmtdi driver, iRet = 0xe0ff0001,[.\helperProxyDriver.cpp(240)
...
[WriteErrCodeToIni]Write product error code [343] - .\inst_wsc_ErrMsg.cpp:222 - inst_wsc_ErrMsg.cpp(222)
Details
To resolve the issue:
- Remove all remnants of the SA using the SA Uninstall Tool. Refer to this article: Manually uninstalling the WFBS Agent using the uninstall tool.
- Install the TrendMicro TDi driver manually.
- Copy all the TDI driver files from the Security Server to the target computer's local directory. Example: C:\Temp.
- Security Server path for 32-bit computers: ..\PCCSRV\Pccnt\clientWin32\AMSP\update\engine\c2t679485440l1p1r1o1
- Security Server path for 64-bit computers: ..\PCCSRV\Pccnt\clientX64\AMSP\update\engine\c2t679493632l1p5889r1o1
- Locate the tmtdi.inf file among the copied files.
- Right-click the tmtdi.inf file and then click Install.
- Copy all the TDI driver files from the Security Server to the target computer's local directory. Example: C:\Temp.
- Reinstall the Security Agent. Refer to this KB article: Different Security Agent installation methods in WFBS.