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"Installation unsuccessful… Error code 343, 0xe01500c" appears when installing the Worry-Free Business Security (WFBS) Agent 7.0

    • Updated:
    • 30 May 2013
    • Product/Version:
    • Worry-Free Business Security Standard/Advanced 7.0
    • Platform:
    • Windows 2003 Enterprise
    • Windows 2008 Enterprise
    • Windows 2008 Essential Business Server
    • Windows 2008 Small Business Server
    • Windows 2008 Standard
    • Windows 2011 Small Business Server Essentials
    • Windows 2011 Small Business Server Standard
    • Windows 7 32-bit
    • Windows 7 64-bit
    • Windows Vista 32-bit
    • Windows Vista 64-bit
    • Windows XP Home
    • Windows XP Professional
    • Windows XP Tablet PC
Summary
The Security Agent (SA) failed to install and the following error message appears:
Installation Unsuccessful. The installer could not enable certain features.
Search the Trend Micro Support site for Error code 343,0xe01500c.
The issue occurs when the required drivers could not be installed because the Microsoft Digital Signature could not be verified correctly. The digital signature of the related files may be missing or corrupted.  
You can find the following lines in the %WINDOWS%\temp\WFBS_debug\AMSP_DebugLog.log file:
[INFO],[Plugin System Adapter], 280458996617640, <2356:4392>, Initialize Aegis 'TmSysEvt.dll', return code=e0030002,[.\plugAdapterSystem.cpp(164)]
[INFO],[Plugin System Adapter], 280458996668100, <2356:4392>, Initialize Aegis 'TmSysEvt.dll' helper failed, return code=e0030002,[.\plugAdapterSystem.cpp(169)]
-----------------
[WriteErrCodeToIni]Write product error code [343] - .\inst_wsc_ErrMsg.cpp:222 - inst_wsc_ErrMsg.cpp(222)
Details
Public
To resolve the digital signature issue, do the following:
  1. Download and run the Fix It tool from Microsoft. Refer to this Microsoft article: You cannot install some updates or programs.
  2. Reinstall the Security Agent: Refer to this article: Different Security Agent installation methods in WFBS.
If the issue still occurs:
  1. The Fix It tool performs only Methods 1-5 indicated in the above Microsoft article. Perform Methods 6-11 under the Resolution section.
  2. Reinstall the Security Agent: Refer to this article: Different Security Agent installation methods in WFBS.
Premium
Internal
Rating:
Category:
Deploy; Install; Upgrade; Migrate
Solution Id:
1058943
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