Sign In with your
Trend Micro Account
Need Help?
Need More Help?

Create a technical support case if you need further support.

Renewing and updating the ScanMail for Exchange (SMEX) license

    • Updated:
    • 11 Apr 2016
    • Product/Version:
    • ScanMail for Exchange 11.0
    • ScanMail for Exchange 12.0
    • Platform:
    • Windows 2003 Enterprise
    • Windows 2003 Standard
Summary
Learn the steps on how to renew and/or update your SMEX product license and activation code. 
Details
Public
When SMEX is installed in an Exchange Server, it comes with a one year product subscription that allows you to download the latest pattern files, Scan Engines, antispam database, and antispam engines.
To ensure that the SMEX product continues to download the latest update components, Trend Micro recommends having the license renewed and updated. 
  1. Launch the SMEX management console using any of these options:
    • For a local server, you can go to the Windows Start menu.
    • To view the console from a remote server, use a supported browser to access:
      http://<servername>:<portnumber>/smex
      or
      https://<servername>:<portnumber>/smex
      Where "servername" is the name of the server where you installed ScanMail and "port number" is the port number you use to access the computer.
    Enter the username and password to log on to the console.
  2. Go to Administration > Product License.
    SMEX License Window
    • If the license is renewed, then the same Activation Code will have an extended subscription. To update the license, click the Update License button.
    • If you have been provided with a new Activation Code, click New Activation Code button and proceed to enter the new AC.
Premium
Internal
Rating:
Category:
Configure; Troubleshoot; Deploy; Update
Solution Id:
1059172
Feedback
Did this article help you?

Thank you for your feedback!

To help us improve the quality of this article, please leave your email here so we can clarify further your feedback, if neccessary:
We will not send you spam or share your email address.

*This form is automated system. General questions, technical, sales, and product-related issues submitted through this form will not be answered.

If you need additional help, you may try to contact the support team. Contact Support


To help us improve the quality of this article, please leave your email here so we can clarify further your feedback, if neccessary:
We will not send you spam or share your email address.

*This form is automated system. General questions, technical, sales, and product-related issues submitted through this form will not be answered.


Need More Help?

Create a technical support case if you need further support.