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Finding the activation code, pattern, scan engine, and product version of Deep Security

    • Updated:
    • 30 Jun 2016
    • Product/Version:
    • Deep Security 8.0
    • Deep Security 9.0
    • Deep Security 9.5
    • Deep Security 9.6
    • Platform:
    • Windows 2003 Enterprise
    • Windows 2003 Standard
    • Windows 2008 Enterprise
    • Windows 2008 Standard
Summary

Know how to check the following product components, which could be useful in troubleshooting your infrastructure:

  • Activation code
  • Virus pattern
  • Scan engine
  • Product version
Details
Public

To look for the Deep Security activation code, do any of the following options:

Option 1: Using the Deep Security Manager console

  1. Using a web browser, go to the following URL to open the Deep Security Manager (DSM) console:

    https://<servername/ip>:4119/

  2. Enter your username and password and then click the Sign In button.
  3. On the product dashboard:
    • For Deep Security 8.0 and below: Go to Systems > Licenses.

      DSM License section

    • For Deep Security 9.0 and above: Go to Administration > Licenses.

      check license in Deep Security Manager

Option 2: Using the Customer Licensing Portal (CLP)

  1. Open a web browser and go to CLP.

    Customer Licensing Portal (CLP)

  2. Enter your Trend Micro Account and Password, and then click the Sign In button.

If you have forgotten your Logon ID and Password, contact Trend Micro Technical Support and provide the following details:

  • Account number (if any)
  • Company Name
  • Customer Name
  • Email Address
  • Phone Number
  • License Certificate (if you want to change the email address in the  your account)
  1. Go to the Deep Security Manager (DSM) console.
  2. Navigate to Administration > Updates > Security.
  3. Click Patterns to see the current pattern file versions.

Deep Security 9.5 and 9.6 do not have engine on iAU. Every engine update needs a software update so checking the engine version is not available from the DSM console.

  1. Open the Deep Security Manager console.
  2. Click Support > About.

    About

A pop-up window will appear showing the product version you are currently using.

Deep Security product version

?
Premium
Internal
Rating:
Category:
Register
Solution Id:
1059224
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