Unable to log in to the SecureCloud Management Server for Managed Service Providers and SaaS

- Updated:
- 24 Nov 2016
- Product/Version:
- SecureCloud On-Premise 3.7
- Platform:
- N/A N/A

Summary

This article explains why you cannot log in to the SecureCloud Management Server for Managed Service Providers and SaaS when you are using the IP address and Windows Active Directory authentication.

Details

The issue occurs when you are using the IP address and Windows Active Directory authentication to connect to the database during installation.

As a workaround, disable the loopback check. Follow Method 2 in this Microsoft article: You receive error 401.1 when you browse a Web site that uses Integrated Authentication and is hosted on IIS 5.1 or a later version.

Rating:

Category:

Troubleshoot

Solution Id:

1059262

Feedback

Did this article help you?

Thank you for your feedback!

What was the problem with this article?

The image(s) in the article did not display properly.

The article did not provide detailed procedure.

The article is hard to understand and follow.

The video did not play properly.

The article did not resolve my issue.

Others. Please specify.

To help us improve the quality of this article, please leave your email here so we can clarify further your feedback, if neccessary:

We will not send you spam or share your email address.

*This form is automated system. General questions, technical, sales, and product-related issues submitted through this form will not be answered.

If you need additional help, you may try to contact the support team. Contact Support

Thanks for voting.

To help us improve the quality of this article, please leave your email here so we can clarify further your feedback, if neccessary:

We will not send you spam or share your email address.

*This form is automated system. General questions, technical, sales, and product-related issues submitted through this form will not be answered.