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Checking the agent version, pattern file / scan engine versions, and Activation Code (AC) of Worry-Free Business Security Services (WFBS-SVC)

    • Updated:
    • 8 Jul 2016
    • Product/Version:
    • Worry-Free Business Security Services 5.7
    • Worry-Free Business Security Services 5.8
    • Worry-Free Business Security Services for Dell 5.6
    • Platform:
    • N/A N/A
Summary

Know the different items to check to identify the current components applied. This is useful for the following scenarios:

  • Confirming the current application build and anti-malware component versions after installation.
  • Providing information to Trend Micro Technical Support during initial support contact.
Details
Public

To view the version information for WFBS-SVC Security Agents:

    1. Log on to the WFBS - SVC console.
    2. Click on Devices.
    3. Click the Customized Columns icon.
    4. Make sure that the option for Agent Version is enabled.
    5. Click Save to implement the new settings.

On the Devices screen, the WFBS-SVC Security Agent version is displayed under the Agent Version column.

WFBS-SVC agent program versions

To view the pattern file and engine version information for WFBS-SVC Security Agents:

    1. Log on to the WFBS - SVC console.
    2. Click on Devices.
    3. Click the Customized Columns icon.
    4. Enable the options for Virus Pattern, Virus Engine and Smart Scan Agent Pattern.
      Pattern/Engine Display Settings
    5. Click Save to implement the new settings.

On the Devices screen, the WFBS-SVC Security Agent pattern and engine versions are displayed under their respective columns.

Pattern/Engine information columns

To find your WFBS-SVC Activation Code (AC):

  1. Log on to the WFBS - SVC console.
  2. Go to Administration > License.

    Under your License page, you will find your WFBS-SVC AC that starts with WF- with seven sections separated by dashes using the format below (Where X is a random alphanumeric character):

    WF-XXXX-XXXXX-XXXXX-XXXXX-XXXXX-XXXXX

Premium
Internal
Rating:
Category:
Configure
Solution Id:
1059339
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