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Network Shared Drive disconnects when Worry-Free Business Security Services (WFBS-SVC) is running

    • Updated:
    • 13 Aug 2019
    • Product/Version:
    • Worry-Free Business Security Services 5.7
    • Worry-Free Business Security Services 6.1
    • Worry-Free Business Security Services 6.2
    • Worry-Free Business Security Services 6.3
    • Worry-Free Business Security Services 6.5
    • Worry-Free Business Security Services 6.6
    • Worry-Free Business Security Services for Dell 5.6
    • Platform:
    • N/A N/A
Summary

A shared drive on a network becomes inaccessible while the WFBS-SVC agent is running.

shared drive not accessible

Details
Public
 
You need to restart the shared drive computer to be able to access it again.

To resolve the issue:

  1. Log on to the WFBS-SVC console.
  2. Click Security Agents, select the group of the affected computer.
  3. Click Configure Policy > Scan Settings.
  4. Under Real-Time Scan, Click Configure Settings.
  5. Go to Target > Scan Settings and under User activity on files, select Created, modified, or retrieved.

    User activity on files

  6. Under Advanced Settings, uncheck Scan mapped drives and shared folders on the network.

    Advanced Settings

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Rating:
Category:
Troubleshoot
Solution Id:
1059348
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