- Make sure that you have the correct service URL. The URL for accounts created by resellers/partners via the Licensing Management Portal is different from the regular service URL.
- If you lost the correct URL, contact the reseller or partner who issued the license of the account you created.
- Enter the password carefully. A leading or trailing blank space will be treated as a part of the string, and this usually causes a log-in error.
- Click Forgot your password? on the log-on page. A reset password email will be sent to the registered email address. There will be a link in the email to reset the password. The link is valid for 1 hour.
Need More Help?
Create a technical support case if you need further support.
Cannot log on to an account created via the Licensing Management Platform
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