Sign In with your
Trend Micro Account
Need Help?
Need More Help?

Create a technical support case if you need further support.

Arabic language appears when deploying the Worry-Free Business Services (WFBS-SVC) MSI agent via Global Policy Management

    • Updated:
    • 17 Nov 2014
    • Product/Version:
    • Worry-Free Business Security Services 5.7
    • Platform:
    • Windows 2008 Essential Business Server
    • Windows 2008 Server Foundation
    • Windows 2008 Server R2
    • Windows 2008 Small Business Server
    • Windows 2008 Standard
    • Windows 2011 Small Business Server Standard
Summary
The language changes to Arabic when deploying the WFBS-SVC MSI agent via Global Policy Management. 
Group Policy Management
Details
Public
When deploying the WFBS-SVC_Agent_Installer.msi with a Group Policy, the language values are read according to the numerical order of the available languages in the MSI package. Arabic language is 1025. Group Policy Object (GPO) sets Install Shield to use this language.
For more information on language IDs, refer to this Microsoft article: List of supported locale identifiers in Word
As a workaround for this GPO behavior, you can use Orca to modify the language to EN only. As a result, the GPO will correctly work. However, Trend Micro does not full recommend this workaround.
  1. Download and install Orca MSI Editor.
  2. Open WFBS-SVC_Agent_Installer.msi with Orca.
  3. Go to View > Summary Information.
  4. Under Languages, remove the other languages and leave English (1033).
  5. Click OK and refresh the GPO.
Premium
Internal
Rating:
Category:
Troubleshoot; Deploy
Solution Id:
1059376
Feedback
Did this article help you?

Thank you for your feedback!

To help us improve the quality of this article, please leave your email here so we can clarify further your feedback, if neccessary:
We will not send you spam or share your email address.

*This form is automated system. General questions, technical, sales, and product-related issues submitted through this form will not be answered.

If you need additional help, you may try to contact the support team. Contact Support


To help us improve the quality of this article, please leave your email here so we can clarify further your feedback, if neccessary:
We will not send you spam or share your email address.

*This form is automated system. General questions, technical, sales, and product-related issues submitted through this form will not be answered.


Need More Help?

Create a technical support case if you need further support.