Trend Micro - Securing Your Journey to the Cloud Business
Support
Sign In with your
Trend Micro Account
Need Help?
Need More Help?

Create a technical support case if you need further support.

"Error 0x80040707" appears when installing the OfficeScan or Worry-Free Business Security (WFBS) server

    • Updated:
    • 24 Nov 2016
    • Product/Version:
    • OfficeScan 10.6
    • OfficeScan 11.0
    • OfficeScan 11.0
    • Worry-Free Business Security Advanced
    • Worry-Free Business Security Standard
    • Worry-Free Business Security Standard/Advanced 7.0
    • Platform:
    • Windows 2003 Enterprise
    • Windows 2003 Enterprise 64-bit
    • Windows 2003 Small Business Server
    • Windows 2003 Standard
    • Windows 2003 Standard 64-bit
    • Windows 2008 Enterprise
    • Windows 2008 Essential Business Server
    • Windows 2008 Server Core
    • Windows 2008 Small Business Server
    • Windows 2008 Standard
    • Windows 2011 Small Business Server Essentials
    • Windows 2011 Small Business Server Standard
Summary

When you try to install the OfficeScan server or the Security Server of WFBS, "Error 0x80040707" appears.

Error 0x80040707

The error occurs when you run an installation or upgrade in a Microsoft server platform.

Details
Public

To resolve the issue:

  1. Go to the Control Panel and verify if Trend Micro Plug-in Manager is installed. 
  2. If you are using WFBS Standard version, uninstall the Trend Micro Plug-in Manager. 
  3. Go to the location of the server installation file.
  4. Right-click the setup file and select Run as Administrator.
  5. When prompted if you want to install or upgrade, click Yes.
    You will now be able to install the product without any error.

If the issue persists, send the Ofcmas.log file of the %WINDIR% directory to Trend Micro Technical Support.

Premium
Internal
Rating:
Category:
Troubleshoot; Deploy; Install
Solution Id:
1059395
Feedback
Did this article help you?

Thank you for your feedback!

To help us improve the quality of this article, please leave your email here so we can clarify further your feedback, if neccessary:
We will not send you spam or share your email address.

*This form is automated system. General questions, technical, sales, and product-related issues submitted through this form will not be answered.

If you need additional help, you may try to contact the support team. Contact Support

To help us improve the quality of this article, please leave your email here so we can clarify further your feedback, if neccessary:
We will not send you spam or share your email address.

*This form is automated system. General questions, technical, sales, and product-related issues submitted through this form will not be answered.
Related Articles