Sign In with your
Trend Micro Account
Need Help?
Need More Help?

Create a technical support case if you need further support.

OfficeScan client icon does not appear in the system tray after installing Core Protection Module

    • Updated:
    • 22 Sep 2015
    • Product/Version:
    • Core Protection Module 10.5
    • Core Protection Module 10.6
    • Platform:
    • Windows 7 32-bit
    • Windows 7 64-bit
    • Windows Vista 32-bit
    • Windows Vista 64-bit
    • Windows XP Professional
    • Windows XP Professional 64-bit
Summary

You have deployed the Core Protection Module - Endpoint Deploy fixlet to install the OfficeScan component. However, the OfficeScan client icon does not appear in the endpoint's system tray when the installation completes.

Details
Public

To enable the OfficeScan system tray icon:

  1. Log on to the Endpoint Security Platform (ESP) Dashboard.
  2. Go to Core Protection Module > Global Settings Wizard and then tick the Enable system tray icon check box.
  3. Click Create Global Settings Config Task.
  4. Click Take Action and then select all the clients to deploy.

The system tray icon for the OfficeScan client should now appear.

Premium
Internal
Rating:
Category:
Troubleshoot
Solution Id:
1059416
Feedback
Did this article help you?

Thank you for your feedback!

To help us improve the quality of this article, please leave your email here so we can clarify further your feedback, if neccessary:
We will not send you spam or share your email address.

*This form is automated system. General questions, technical, sales, and product-related issues submitted through this form will not be answered.

If you need additional help, you may try to contact the support team. Contact Support


To help us improve the quality of this article, please leave your email here so we can clarify further your feedback, if neccessary:
We will not send you spam or share your email address.

*This form is automated system. General questions, technical, sales, and product-related issues submitted through this form will not be answered.


Need More Help?

Create a technical support case if you need further support.