Sign In with your
Trend Micro Account

Sign in to MySupport

Need Help?

Need More Help?

Create a technical support case if you need further support.

Unable to access HTTPS websites after upgrading to InterScan Web Security Virtual Appliance (IWSVA) 5.6

- Updated:
- 24 Nov 2016
- Product/Version:
- InterScan Web Security Virtual Appliance 5.6
- Interscan Web Security Virtual Appliance 6.5
- Platform:
- N/A N/A

Summary

You can no longer access the HTTPS websites after upgrading to IWSVA 5.6.

Details

To resolve this issue, please do the following:

Log on to the IWSVA management console.
Go to HTTP > HTTPS Decryption > Policies.
If HTTPS Decryption is activated, disable the policy and then reactivate it (to reactivate the service).

If HTTPS Decryption is inactive, activate the policy.

Rating:

Category:

Troubleshoot; Upgrade; Update

Solution Id:

1059452

Feedback

Did this article help you?

Thank you for your feedback!

What was the problem with this article?

The image(s) in the article did not display properly.

The article did not provide detailed procedure.

The article is hard to understand and follow.

The video did not play properly.

The article did not resolve my issue.

Others. Please specify.

*This form is automated system. General questions, technical, sales, and product-related issues submitted through this form will not be answered.

If you need additional help, you may try to contact the support team. Contact Support

Thanks for voting.

To help us improve the quality of this article, please leave your email here so we can clarify further your feedback, if neccessary:

We will not send you spam or share your email address.

*This form is automated system. General questions, technical, sales, and product-related issues submitted through this form will not be answered.