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[Hot Fix] B4227 - ScanMail for Exchange (SMEX) adds the “Suspicious URL” tag in the subject line of quarantined email messages

    • Updated:
    • 7 Aug 2013
    • Product/Version:
    • ScanMail for Exchange 10.0
    • ScanMail for Exchange 11.0
    • Platform:
    • Windows 2003 Enterprise
    • Windows 2003 Standard
    • Windows 2008 Enterprise
    • Windows 2008 Standard
Summary
When the Web Reputation filter is enabled and the action is set to "quarantine", the "Suspicious URL" tag is added to the subject line of quarantined email messages that have triggered the Web Reputation filter.
Details
Public
To resolve the issue, apply Hot Fix 4227. This enables users to prevent SMEX from adding the "Suspicious URL" tag in the subject line of quarantined email messages that have triggered the Web Reputation filter. After installing this hot fix, this becomes the default behavior of SMEX.
To obtain the hot fix:
Note: For Premium Support or TAM Services customers, please contact your Technical Account Manager directly.
  1. Contact Trend Micro Technical Support via our Service Request Form.
  2. Use the following information in the Problem Details section:
    • Title: Hot fix request from Solution ID 1059488
    • Problem Category: Update / Rollback Issues
    • Description: Provide a description of your server configuration including the following details.
      • Specify the product build you currently have on your server.
      • Give a description of the symptoms your server is experiencing.
To install this hot fix:
  1. Copy the hot fix executable file to a temporary folder on the Security Server (example: C:\temp).
  2. Double-click the file. All hot fix modules are automatically copied to the correct destination.
    After the time stamps on the server files have changed, the server will automatically notify the Client/Server Security Agents to download the updated files.
    Note: This hot fix installation package rolls back the WFBS 6.0 Security Server automatically if it encounters problems during installation.
If the issue still persists:
  1. Generate the appropriate log files on the system experiencing issues.
  2. Contact Trend Micro Technical Support and provide the log files.
Premium
Internal
Rating:
Category:
Update
Solution Id:
1059488
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