Sign In with your
Trend Micro Account
Need Help?
Need More Help?

Create a technical support case if you need further support.

OfficeScan Integrated Web Reputation service is unavailable

    • Updated:
    • 24 Nov 2016
    • Product/Version:
    • OfficeScan 10.5
    • Platform:
    • Windows 2003 Enterprise
    • Windows 2003 Standard
    • Windows 2008 Enterprise
    • Windows 2008 Standard

NOTE: You are viewing an archived article because the product(s) tagged is no longer supported or the information mentioned is already outdated.

Summary
The OfficeScan Integrated Web Reputation service is intermittent. The following Event ID appears in the System Events of the OfficeScan server:
Event ID:      1000
Task Category: Application Crashing Events
Level:         Error
User:          N/A

Computer:      <computer name>
Description:
Faulting application name: w3wp.exe, version: 6.0.3790.3959, time stamp: 0xmsvcrt.dll
Faulting module name: 7.0.3790.3959, version: 00026f76, time stamp: 0x4170706C69636174696F6E204661696C7572652020773377702E65786520362E302E33373930
2E3339353920696E206D73766372742E646C6C20372E302E333739302E33393539206174206F6
666736574203030303236663736
Exception code: 0x%7
The following System Event warning also appears:
Source:        W3SVC
Date:          10/5/2011 12:04:48 PM
Event ID:      1011
Level:         Warning
Computer:      <computer name>
Description:
The description for Event ID 1011 from source W3SVC cannot be found. Either the component that raises this event is not installed on your local computer or the installation is corrupted. You can install or repair the component on the local computer.
If the event originated on another computer, the display information had to be saved with the event.
The following information was included with the event:
OfficeScanAppPool
8160
0
The application error indicating w3wp.exe as a faulting process is a worker process associated with IIS. It causes the Local Web Classification Service (LWCS) to stop responding, making the Web Reputation Service (WRS) unavailable.

Kindly log in using your MySupport account
to view the content of this archived article.