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Unable to upgrade PolicyServer Proxy Server

    • Updated:
    • 15 Apr 2014
    • Product/Version:
    • Endpoint Encryption 3.1 PolicyServer
    • Platform:
    • Windows 2003 Enterprise
Summary
There is a known problem with the upgrade of the LDAProxy to 3.1.1. The 3.0.11 uninstaller leaves a file that interferes with the installation of 3.1.1.
Below is a sample error that appears during the upgrade:
Process failed with exception "Installation with arguments '/i "C:\Program Files\Mobile Armor\MSIs\LDAProxyWindowsServiceSetup.msi" /qn /norestart WindowsServiceSettingsFilePath="C:\Documents and Settings\tsmith\Local Settings\Temp\WindowsServiceSettings.bin"' failed with exit code 1603." The details are in the event log.
Details
Public
To resolve the issue:
  1. Manually uninstall the following from Add/Remove programs:
    • Endpoint Encryption LDAProxy Web Service
    • Endpoint Encryption LDAProxy Windows Service
  2. Manually delete the c:\Program Files\Mobile Armor\LDAProxy\ldapSettings.xml file.
  3. Install the 3.1.1 version of the Proxy.
Important: Due to the changes in communication protocol LDAProxy Server needs to be upgraded before upgrading PolicyServer. The new proxy will talk to both versions of the PolicyServer, but the new PolicyServer will not talk to the proxy alone.
Premium
Internal
Rating:
Category:
Configure; Troubleshoot; Deploy; Install; Upgrade
Solution Id:
1059713
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