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Using the Smart Card self-help of Full Disk Encryption (FDE)

    • Updated:
    • 23 Apr 2014
    • Product/Version:
    • Endpoint Encryption 3.0 Full Disk Encrypti
    • Platform:
    • Windows 7 32-bit
Summary
Activate the self-help for smart card users.
Details
Public
Enabling Self-Help on established users
  1. At the FDE pre-boot, click Password Change and select Change Password After Login.
  2. Enter your User Name and PIN/Password and click Continue.
  3. When you are prompted to register a new smart card, click Continue.
  4. Enter your PIN and click Continue.
  5. Answer all the predefined Self-Help questions and click Continue.
You may now use the Windows and the FDE pre-boot operating systems.
Answering Self-Help questions
Use this procedure when you forgot your credentials or you have been reissued a smart card.
  1. From the FDE authentication screen, click Help.
  2. Choose Q/A Password Reset.
  3. On the Self-Help screen, enter your response to each question.
  4. After answering each question, click Continue to proceed to the Password Reset screen.
  5. Click Continue to re-register your smart card.
  6. Enter your PIN and click Continue.
  7. Answer all the questions and click Continue.
Premium
Internal
Rating:
Category:
Configure; Deploy; Install; Upgrade; Migrate
Solution Id:
1059727
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