Using the Smart Card self-help of Full Disk Encryption (FDE)

Summary

Activate the self-help for smart card users.

Details

Enabling Self-Help on established users

At the FDE pre-boot, click Password Change and select Change Password After Login.
Enter your User Name and PIN/Password and click Continue.
When you are prompted to register a new smart card, click Continue.
Enter your PIN and click Continue.
Answer all the predefined Self-Help questions and click Continue.

You may now use the Windows and the FDE pre-boot operating systems.

Answering Self-Help questions

Use this procedure when you forgot your credentials or you have been reissued a smart card.

From the FDE authentication screen, click Help.
Choose Q/A Password Reset.
On the Self-Help screen, enter your response to each question.
After answering each question, click Continue to proceed to the Password Reset screen.
Click Continue to re-register your smart card.
Enter your PIN and click Continue.
Answer all the questions and click Continue.

Rating:

Category:

Configure; Deploy; Install; Upgrade; Migrate

Solution Id:

1059727

Feedback

Did this article help you?

Thank you for your feedback!

What was the problem with this article?

The image(s) in the article did not display properly.

The article did not provide detailed procedure.

The article is hard to understand and follow.

The video did not play properly.

The article did not resolve my issue.

Others. Please specify.

To help us improve the quality of this article, please leave your email here so we can clarify further your feedback, if neccessary:

We will not send you spam or share your email address.

*This form is automated system. General questions, technical, sales, and product-related issues submitted through this form will not be answered.

If you need additional help, you may try to contact the support team. Contact Support

Thanks for voting.

To help us improve the quality of this article, please leave your email here so we can clarify further your feedback, if neccessary:

We will not send you spam or share your email address.

*This form is automated system. General questions, technical, sales, and product-related issues submitted through this form will not be answered.