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Messaging Security Agent (MSA) does not appear on the Security Server console of Worry-Free Business Security (WFBS) Advanced

    • Updated:
    • 28 Feb 2014
    • Product/Version:
    • Worry-Free Business Security Standard/Advanced 7.0
    • Worry-Free Business Security Standard/Advanced 8.0
    • Worry-Free Business Security Standard/Advanced 9.0
    • Platform:
    • Windows 2003 Enterprise
    • Windows 2003 Small Business Server
    • Windows 2008 Enterprise
    • Windows 2008 Standard
Summary
After installing the MSA, it does not show on the Security Server console. The SMEX_master.log file shows the following:
2011/10/24 10:58:08 GMT+1:00 [10532:04864] [util_HttpModule.cpp( 74)] DEBUG ==> CHttpModule::CallCGIGet(), url=http://192.168.0.10:80/SMB/cgi/cgiRqSetting.exe?UID=e619782e-01b1-424a-a048-4dd5e9ce08c8&Type=14&AUTH=77ced27b367405c6f214a752d229b06b, user=, password=
2011/10/24 10:58:08 GMT+1:00 [10532:04864] [util_HttpModule.cpp( 93)] DEBUG WinHTTP status code: 403
<html xmlns="http://www.w3.org/1999/xhtml">
<head>
<title>IIS 7.0 - Detaillierter Fehler - 403.4 - Forbidden</title>
2011/10/24 10:58:08 GMT+1:00 [10532:08068] [csm_TaskServerEvent.cpp( 287)] WARN !!! [CSM] CCsmTaskServerEvent::RenewServerInfo() fail
2011/10/24 10:58:08 GMT+1:00 [10532:08068] [csm_TaskServerEvent.cpp( 133)] DEBUG
Details
Public
The HTTP error 403.4 means that the MSA fails to communicate with its Security Server, and the Security Server website requires SSL connection.
To resolve the issue, disable the Require SSL option in the Security Server website. Follow the procedure below that applies to you.
For Internet Information Service (IIS) 6.0 on Windows 2003:
  1. Go to Start > Programs > Administrative Tools > Internet Information Service (IIS) Manager. This opens the Microsoft Management Console (MMC) for IIS.
  2. Expand the Microsoft IIS server to view the virtual site list.
  3. Right-click the Default Web Site and select Properties.
  4. On the Default Web Site Properties page, select the Directory Security tab and click Edit.
  5. Untick the Require secure channel (SSL) option.
    Require secure channel (SSL) option
  6. Click OK.
For IIS on Windows 2008:
  1. Open the IIS Manager and navigate to the level you want to manage.
  2. On the Features View, double-click the SSL Settings.
  3. Untick the Require SSLcheck box on the SSL Settings page.
    Require SSL option
    Click image to enlarge.
  4. On the Actions pane, click Apply.
Premium
Internal
Rating:
Category:
Deploy; Install
Solution Id:
1059766
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