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"SMDreal: Unable to initialize scan engine…" appears after performing an update in ScanMail for IBM Domino (SMID)

    • Updated:
    • 10 Feb 2016
    • Product/Version:
    • ScanMail for IBM Domino 5.6 Windows
    • ScanMail for Lotus Domino 5.0 Windows
    • ScanMail for Lotus Domino 5.5 Windows
    • Platform:
    • N/A N/A
Summary
After performing an update and restarting the SMDReal service, the following error message appears:
SMDreal: Unable to initialize scan engine. Check the scan engine and pattern file
Details
Public
To resolve this issue, check for socket errors in the tmuDump.txt located in SMID install path>\...\AU_Data/AU_Log/TmuDump.txt.
When socket errors have been resolved but you still encounter the issue, do the following:
  1. If you have several Domino servers, try to delete the replication conflicts in smency.nsf.
    1. Open the smd update database from the source server.
    2. Perform the Delete replication conflicts action.
    3. Reproduce the issue.
  2. Recreate the smency.nsf file.
    1. Copy a new smency.ntf file to your server and replace the old one. The new smency.nsf file is available in the SMID installation package, or from a running SMID server.
    2. Delete the smency.nsf file.
    3. Create a new smency.nsf database from the template, smency.ntf.
      1. Open the smency.nsf on Workspace.
      2. Right-click the smvlog.nsf and click Database > Delete.
      3. Go to File > Database > New.
      4. Specify the new database name and location.
      5. Select the Domino server.
      6. Set "smd\smency.nsf" as the File name.
      7. Set "ScanMail Log Database" as the Title.
      8. Specify the template for the new database, and then select Domino server > Show advanced templates > ScanMail Update Database.
      9. Click OK.
Premium
Internal
Rating:
Category:
Troubleshoot; Update
Solution Id:
1059805
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