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Gathering detailed debug logs from Deep Security Virtual Appliance (DSVA)

    • Updated:
    • 24 Aug 2016
    • Product/Version:
    • Deep Security 9.0
    • Platform:
    • VMware ESX 4.1
    • VMware ESXi 4.1
Summary

Get the following logs from the DSVA for troubleshooting purposes:

  • /var/log/messages
  • /var/log/syslog
Details
Public

To get debug logs:

  1. Enable SSH on the DSVA to access the command line interface remotely over this protocol:

    1. Go to the Center Server client and access the DSVA console.
    2. Press ALT + F2 to open the non-graphical interface.
    3. Enter the password, which is "dsva" by default. This opens the command line interface.
    4. Execute this command:

      ssh-server start

  2. Temporarily disable the Firewall in the DSVA Security Profile.
  3. Connect to the DSVA via Putty. You can use signal to increase and decrease the debug level.
  4. Change directory to /var/log/.
  5. Copy the messages and/or syslog files as requested by Trend Micro Technical Support.
     For Windows, you can use: On Linux, cmdline scp is available by default.

After gathering the log files, do the following:

  1. Enable the firewall in the DSVA security profile again.
  2. Stop the SSH server on the DSVA by issuing this command: "ssh-server stop".
Premium
Internal
Rating:
Category:
Troubleshoot
Solution Id:
1059870
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