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False positive spam detection occurs on InterScan Messaging Security Suite (IMSS)

    • Updated:
    • 27 Feb 2014
    • Product/Version:
    • InterScan Messaging Security Suite 7.1 Windows
    • InterScan Messaging Security Suite 7.5 Windows
    • Platform:
    • Windows 2003 Enterprise
    • Windows 2003 Standard
    • Windows 2008 Enterprise
    • Windows 2008 Standard
Summary
Legitimate emails are falsely being detected as spam by IMSS.
Details
Public
The issue happens if you did not apply the Trend Micro Anti-Spam Engine (TMASE) Full Pattern 8606 released on December 25, 2011 at 10:11 PM (GMT +8).
To resolve this issue, make sure that IMSS has the latest spam pattern available.
  1. Log on to the IMSS web console.
  2. Go to Administration > Updates > Schedule.
    Or, on the Summary Page, go to the Update Schedule column and then click on any of the links in the column.
  3. In the Schedule tab, go to the Update Component section and then tick the Spam Pattern check box. 
  4. Select the preferred time of the update in the Update Schedule section.
  5. Click Save.
If you do not wish to set a scheduled update and want to update immediately via the web console, then follow these steps:
  1. On the web console Summary, go to the Components section.
  2. Select Spam Pattern and then click Update.
  3. Wait for the pop-up message indicating a successful update, and then check that the Current Version used by IMSS is the same as the latest version under the Availability column.
Premium
Internal
Rating:
Category:
Update
Solution Id:
1059981
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