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Unable to connect to Web Reputation on OfficeScan

    • Updated:
    • 17 Jun 2016
    • Product/Version:
    • OfficeScan 10.6
    • Platform:
    • Windows 2003 Enterprise
    • Windows 2003 Enterprise 64-bit
    • Windows 2003 Standard
    • Windows 2003 Standard 64-bit
    • Windows 2008 Enterprise
    • Windows 2008 Standard
Summary

This issue happens when OfficeScan 10.5 Patch 2.1/10.6 is using Apache. Connection test to Web Reputation cannot be established.

Web Reputation Services Query Trend Micro Smart Protection Network: No

Details
Public

To resolve this:

  1. Go to ...\Trend Micro\OfficeScan\PCCSRV\LWCS\ and open the LWCS.ini file.
  2. Add the "socket_family=1" line.

    Example:

    prefix=lwcstest
    connection_timeout=2
    query_timeout=6
    debug_enabled=0
    cache_ttl=30
    socket_family=1

  3. Save and close the file.
  4. Restart the following services:
    • OfficeScan Master Service
    • Apache2 Service
  5. Run an Update Now, Test Connection, and Refresh one after the other on the OfficeScan management console.

If the issue persists, follow the procedure in this article: Checking the connection between Server the and OfficeScan clients/Security Agents or contact Trend Micro Technical Support.

Premium
Internal
Rating:
Category:
Configure; Troubleshoot; Deploy; Upgrade
Solution Id:
1060023
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