This issue happens when OfficeScan 10.5 Patch 2.1/10.6 is using Apache. Connection test to Web Reputation cannot be established.
To resolve this:
- Go to ...\Trend Micro\OfficeScan\PCCSRV\LWCS\ and open the LWCS.ini file.
- Add the "socket_family=1" line.
- Save and close the file.
- Restart the following services:
- OfficeScan Master Service
- Apache2 Service
- Run an Update Now, Test Connection, and Refresh one after the other on the OfficeScan management console.
If the issue persists, follow the procedure in this article: Checking the connection between Server the and OfficeScan clients/Security Agents or contact Trend Micro Technical Support.