Sign In with your
Trend Micro Account
Need Help?
Need More Help?

Create a technical support case if you need further support.

False positive spam detection in Worry-Free Business Security (WFBS) 7.0

    • Updated:
    • 21 Dec 2015
    • Product/Version:
    • Worry-Free Business Security Standard/Advanced 7.0
    • Platform:
    • Windows 2003 Enterprise
    • Windows 2003 Small Business Server
    • Windows 2008 Enterprise
    • Windows 2008 Small Business Server
    • Windows 2011 Small Business Server Standard
Summary

Legitimate emails are being falsely detected as spam by the Messaging Security Agent (MSA) of WFBS.

Details
Public

To resolve the issue, update your Anti-Spam Pattern files:

  1. Log on to the WFBS console.
  2. Go to Updates > Manual.
  3. Uncheck the Components and tick the Messaging Security Agent check box. You may also select all the components to update all the pattern files.
  4. Click Update Now.
     
    To set the update schedule, go to Updates > Scheduled and set the time you want the product to perform automatic updates.
Premium
Internal
Rating:
Category:
Troubleshoot; Update
Solution Id:
1060032
Feedback
Did this article help you?

Thank you for your feedback!

To help us improve the quality of this article, please leave your email here so we can clarify further your feedback, if neccessary:
We will not send you spam or share your email address.

*This form is automated system. General questions, technical, sales, and product-related issues submitted through this form will not be answered.

If you need additional help, you may try to contact the support team. Contact Support


To help us improve the quality of this article, please leave your email here so we can clarify further your feedback, if neccessary:
We will not send you spam or share your email address.

*This form is automated system. General questions, technical, sales, and product-related issues submitted through this form will not be answered.


Need More Help?

Create a technical support case if you need further support.